What are the responsibilities and job description for the Customer Service Representative position at FS-Elliott?
Customer Service Representative
Department : Global Services
Employment Type : Full Time
Location : Pittsburgh
Description
FS-Elliott is looking for a Customer Service Representative (CSR) to join our team. Our CSRs work to provide our Customers with outstanding customer service that exceeds expectations while receiving, investigating and responding to all Customer inquiries, orders, shipments, products and concerns. Candidates for this role will actively listen to customer service issues and then offer a unique and innovative solution to each problem.
Key Responsibilities
- Respond to customer requests and questions regarding pricing, availability, products, service questions, and general client concerns.
- Update customer information in database during and / or after each interaction.
- Receive and enter phone, fax and emailed orders; ensure accuracy of sales orders.
- Follow up with Customers on unit prices, shipping date, anticipated delays and any additional information needed by the customer.
- Anticipate and understand customer needs by responding to their signals; advise and recommend solutions based on those needs.
- Advise customer(s) of discounts available and inquire if they would like to take
- advantage of the discount by adding on to the order.
- Follow up on orders to ensure delivery by specified dates.
- Proactively ask for direct customer feedback; immediately address any issue and share learning across the entire department.
- Proactively interface with internal departments (Engineering, Planning & Procurement, Operations, Marketing, and Shipping) to resolve issues and provide solutions for customer.
Skills, Knowledge and Experience
