What are the responsibilities and job description for the Coordinator, Community Resource position at FSL Programs?
Position Summary
The Community Resource Coordinator supports FSL’s community service programs to attain contractual program objectives and goals by providing direct assistance and case management services to vulnerable populations using resources from various funding. The Community Resource Coordinator fosters self-sufficiency within the community by identifying resources for clients, assessing their needs, and connecting them to local support systems. This role is designed to bridge the gap between families and the resources they need to thrive, including education, healthcare, social services, and community programs. The ideal candidate is passionate about child welfare, skilled in community outreach, and experienced in working with children and families from diverse backgrounds.
Essential Functions:
% of Time
Community Resources Center Coordination
- Develop strategies is to provide a welcoming, safe, and accessible community hub that provides flexible, multi-generational, family-focused, and culturally responsive information, resources, and services covering a wide range of topics.
- Identify and connect children and families with appropriate community resources, including housing assistance, food programs, healthcare, educational support, and mental health services.
- Assist in designing, implementing, and evaluating community programs that support the development, safety, and well-being of children and families.
- Organize and facilitate educational workshops for parents and caregivers on topics like child development, healthcare, academic support, and family financial planning.
- Maintain accurate records of all client interactions, services provided, and outcomes. Regularly report on program activities, successes, and areas for improvement. Maintain accurate, timely records of resource center activities and client demographics, adhering to all reporting requirements for funding sources and program evaluation.
- Plan and execute outreach initiatives tailored to client needs, and work to elevate FSL’s presence and impact in the community, supporting growth in community resource center and other essential services through strategic planning and relationship-building.
50%
Intake, Assessments and Case Management
- First point of contact for applicant screening of the programs and referrals
- Performs client intake procedures for all referral and walk-in clients by completing telephonic intakes, eligibility screenings, document collection, applications, and referrals
- Performs assessment of client needs and determines eligibility for programs and services
- Communicates in person or via email or telephone regarding qualifications, follow-ups or requirements
- Provides case management in a confidential, timely, effective, efficient, and client-centered manner
- Coordinates and provides services such as budgeting and finances, employment services and other necessary support systems that will increase the person’s ability change, be self-sufficient and/or improve their quality of life
- Provides referral services for clients whose needs are outside their scope of practice and/or not available at the program site
- Completes and compiles demographic information for funding sources
10%
Custodian of Records
- Processes and maintains application using electronic records system
- Maintains client files in accordance with funding sources regulations, contract requirements and FSL procedures, with special emphasis on client confidentiality
10%
Quality & Compliance
- With a strong focus on client satisfaction, ensures compliance with all FSL policies, procedures, and practices, and other contract and licensure requirements, and funding sources; and applies knowledge to the work in accordance with quality standards
- Records and compiles data as a part of the program's quality and performance review
- Attends and actively participates in initial and on-going training and development programs and opportunities, weekly unit meetings all staff meetings, and demonstrates learned concepts on the job
- Participates in assigned work teams, as requested and appropriate
- Engages in continuous improvement efforts, as assigned, and strives to continuously improve the quality of care and self
- Communicates daily and as necessary with colleagues, supervisor, and leadership
10%
Program Support
- Supports our programing to fill in gaps and cover for staff or volunteers including, but not limited to delivering meals, providing rides, working food bank, covering front desk.
- Their duties may vary depending on the specific program, but common responsibilities include:
- Entering participant information, updating records, and maintaining databases.
- Assisting in creating flyers, newsletters, reports, and other materials.
- Managing appointments, setting up meetings, and coordinating schedules for staff and participants.
- Handling phone calls, responding to emails, and providing information to participants or stakeholders.
- Providing basic support, answering questions, and guiding participants on procedures.
15%
Miscellaneous
Other duties as assigned
5%
Requirements
Education & Experience, Knowledge/Understanding
- Bachelor’s degree (B.A.) from a four-year college or university preferred or 4 years related experience and/or training
- Experience in early child development or education
- Knowledge of resources available in the community preferred
- Possess valid AZ DL and acceptable MVR
- Bilingual (English/Spanish) preferred
- Clear fingerprint background screening through the Department of Public Safety and comprehensive background clearance
- Food Handler Card
- CPR/First Aid Certification
Skills
- Strong verbal, written, reading, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population.
- Strong interpersonal skills and demeanor with the ability to build rapport and garner trust with others.
- Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Teams, Word, and Excel.
Abilities
- Ability to have and maintain reliable transportation and current vehicle insurance
- Ability to maintain member confidentiality, privacy, and dignity at all times
- Ability to work both independently and collaboratively as part of a team
- Ability to build effective relationships and nurture partnerships with a variety of stakeholders inside and outside of the organization
- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying, and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; identifying the options and solutions for addressing the problems analyzed.
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Willingness and ability to embody FSL’s core values:
- Have passion for our mission
- Follow the golden rule
- Do the right thing
- Begin with a can-do attitude
- Find a better way
- Be your best
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
- Position works in a climate-controlled office environment
- Able to lift and/or move 25 pounds
- Requires speaking, bending, stooping, lifting, standing, and sitting for long periods of time in office environment
- Driving a vehicle during daytime hours for travel between sites and client homes
