What are the responsibilities and job description for the Warehouse Operations Manager position at FST Logistics, Inc.?
Responsibilities:
- Managing inventory, warehouse, and other logistics processes within specified customer(s)
- Deliver world class operational excellence, drive efficiencies, ensure inventory accuracy, maximize profitability, and develop and coach operations staff to perform at the highest level
- Develop new strategies to streamline processes and reduce cost
- Ensures that quality, quantity, customer satisfaction, and financial commitments are met and performs metrics reporting to identify issues and opportunities for process improvements
- Investigate and perform root cause analysis of customer complaints or service issues and implement corrective action plans to prevent reoccurrence
- Effectively manage and develop Warehouse Supervisors and warehouse employees driving a culture that focuses on the safety, quality, and production of work, while maintaining focus on high levels of employee engagement
- Forecast and ensure proper staffing levels to meet KPIs/SLAs
- Assist in the development/creation of short, medium, and long-term warehousing strategies
- Monitor processes and procedures to ensure compliance such as cycle counts and product expiration review
- You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST
Requirements:
- Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
- Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
- Bachelor’s degree in supply chain, business, or relevant experience
- 5 years’ experience working in logistics and warehousing with 3PL experience strongly preferred
- Experience in demand and labor forecasting
- Ability to manage, coach and provide training to direct reports
- 3 years management experience
- Strong organization and prioritizing skills
- Capability to build collaborative relationships internally and externally
- Ability to make decisions, problem solve, prioritize assignments, and direct the workforce in an ever changing environment
- Ability to manage budgets and read and interpret P&L statements
- Proven track record in supervision of warehouse employees including hiring, training, and termination
- Experience providing high levels of customer service to internal and external customers
- Must be able to cover multiple shifts to support the operations
- Ability to lift 50 lbs. and stand for 8-10 hours per day
- Ability to work in a warehouse environment with varying temperatures
Disclaimer:
This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment
FST Logistics is an equal opportunity employer
