What are the responsibilities and job description for the Customer Service Coordinator II position at FTS Inc?
Customer Support Specialist
- Schedule: Monday - Friday, 8:30 AM - 5:30 PM (3 days in the office, 2 days remote)
- Duration: 6-month position with the possibility for extension
Education & Experience
- Education: High school diploma or equivalent required; Associate’s degree in Business preferred.
- Experience: 3-6 years of experience in data entry and customer service; SAP experience preferred.
Key Responsibilities
- Assist Customers: Provide timely responses to customer inquiries (quotations, orders, complaints, and information requests) via phone and email, ensuring prompt and professional resolution. Adapt to working with various customers, markets, and segments.
- Order Entry & Updates: Maintain accuracy and attention to detail when entering and updating orders.
- Cross-Department Coordination: Collaborate with Sales, Technical Support, Product Line Management, Data Management Organization, and other teams to ensure customer requests are handled efficiently.
- Customer Records Management: Maintain accurate records of all customer interactions, documenting inquiries, complaints, requests, and actions taken.
- Order Processing: Enter and manage orders and quotes, track shipments, and update or modify orders as needed.
- Professionalism in a Fast-Paced Environment: Work effectively within a high-volume, fast-paced team, adhering to specific service level agreements.
Job Types: Full-time, Contract
Pay: $16.53 - $20.53 per hour
Benefits:
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Charlotte, NC 28216 (Required)
Work Location: Hybrid remote in Charlotte, NC 28216
Salary : $17 - $21
