What are the responsibilities and job description for the Customer Solutions Specialist position at FUCHS LUBRICANTS CO.?
FUCHS is the world's largest independent supplier of innovative lubrication solutions, covering almost every industry and application. Our products and solutions keep the world moving even though they are not always visible. What matters is that each of our over 6,000 employees in over 50 countries is visible - their entrepreneurial spirit, ideas and skills are the foundation of our global business.
MOVING YOUR WORLD By Focusing On Your Success
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas, and career.
Pay
FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $20 - $22 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity. Your areas of responsibility:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as pro-fessionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abili-ties in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of bene-fits. Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits.
FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
MOVING YOUR WORLD By Focusing On Your Success
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas, and career.
Pay
FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $20 - $22 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity. Your areas of responsibility:
- Responsible for daily customer intake.
- Entering orders into the company system, as well as customer order portals.
- Responsible for quoting orders to internal/external customers.
- Assist with internal and external customers with order modifications and expedites.
- Responsible for communicating customer order status to internal and external customers.
- Responsible for entering customer returns and complaints through SharePoint.
- Interacts with critical departments to ensure customer satisfaction.
- Responsible for identifying and communicating possible improvements in work processes.
- 2 years’ experience in Customer Solutions or equivalent
- 2 years’ experience in ERP system
- Intermediate proficiency in Microsoft Office
- Experience dealing with customer complaints
- Experience using ERP & CRM systems and practices
- Knowledge of SharePoint system
- Knowledge of Sales Pad or Salesforce/Great Plans or SAP
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as pro-fessionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abili-ties in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of bene-fits. Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits.
FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
Salary : $20 - $22
