What are the responsibilities and job description for the Customer Service Associate position at Fuel Cell Store?
Customer Service Associate
About Us: The Fuel Cell Store's mission is to offer the widest selection of fuel cell materials and educational products in the world, as well as the newest products and technologies from renowned international vendors. We are a close-knit company that is aiming to have substantial growth in 2024 and are looking to continue to build a team of great and motivated people!
Job Summary: We are looking for a dedicated Customer Service to join our team. In this role, you will be responsible for providing exceptional customer support
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing prompt and friendly assistance.
- Process orders, returns, and exchanges efficiently in our order management system.
- Monitor inventory levels and assist with stock management
- Resolve customer complaints and issues, aiming for first-contact resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments (sales, warehouse, etc.) to ensure seamless operations.
- Additional duties as assigned.
Qualifications:
- High school diploma or equivalent; a degree in business or related field is a plus.
- Experience in customer service and fulfillment roles.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to follow instructions
Preferred Qualifications:
- Proficiency in Excel
- Ability to listen and follow directions
What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and professional development.
- A supportive and collaborative work environment.
Physical Requirements:
- Must be able to stand for long periods of time
- Must be able to reach over your head to pick up orders
- Must be able to lift and carry 15-20 lbs.
Benefits:
- Full Employer-paid health insurance $0.00 for Employee
- Two weeks paid personal time
- Paid holidays
- Snack bar with sodas and candy
- Great selection of Supplemental Insurances such as Life Insurance, STD, LTD, Accident, Cancer and Hospital
- 401K with Match
*****This will be a temp-to-hire position with a 2 week paid training period and upon successful completion will be offered a full-time position.******
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $16
