ServiceNow OCM Specialist

Fujitsu Right Now:
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

• The opportunity to define and streamline change strategy, planning, and execution by managing stakeholder engagement, communications, training, and other change interventions, while integrating and standardizing change
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits
• A very flexible and creative environment for everyone

Role and Accountabilities:

Candidates will be experienced in leading OCM activities in ServiceNow engagements.
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

• Own end-to-end deliverables such as change impact assessment and communications plan, including managing timeline, liaising with training teams, taking part in design sessions, and interviewing key stakeholders, conducting user engagement surveys.
• Proactively identify and mitigate risks to successful change, working collaboratively with technical teams and the project management team (PMO) to discern potential impacts stemming from change requests and/or configuration workarounds
• Work within the team to conceive and develop consistent communications and change strategies / plans that are aligned with project workstreams, Talent strategies, and leading practices
• Support the implementation of change and communications strategies
• Ability to think both strategically and tactically, with strong analytical and problem-solving skills
• Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management, IT Operations Management, and HR Workflows.
• Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.
• Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.
Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.

Qualifications

Skills and Experience Requirements:

• Bachelor's degree with at least 5 years of OCM experience
• OCM experience in ServiceNow engagements is a plus
• Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management systems, preferably including experience with ServiceNow.
• Strong stakeholder / client management skills, including the ability to influence and build consensus
• Excellent analytical and problem-solving skills
• Effective communication skills (written and verbal)

Skills and Certifications

• Relevant PROSCI certifications in OCM.
• ITIL v3 certification.

Onsite role (Houston Area)

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.