Infrastructure and Help Desk Lead

Position Overview

Are you a skilled IT professional with a passion for hybrid infrastructure management and team leadership? Join our dynamic team as the Infrastructure and Help Desk Lead and take charge of our company's hybrid on-premises and cloud IT environment. Reporting directly to the CIO, you’ll oversee a mix of on-premises and cloud systems, lead help desk operations across 11 locations, and drive vendor relationships. This hands-on role offers the opportunity to make a tangible impact on our IT systems' performance, security, and scalability.

What You’ll Do

1. Cloud Infrastructure Management

• Lead the design, optimization, and maintenance of our Azure-based cloud infrastructure.
• Manage email systems, data storage, and collaboration tools.
• Partner with managed service providers (MSPs) to ensure top-notch performance and security.

2. On-Premises Infrastructure Management

• Oversee and maintain HP enterprise servers, storage systems, Check Point firewalls, and Citrix servers.
• Ensure seamless operations, applying updates and upgrades as needed.

3. Help Desk Oversight

• Develop and enforce workstation setup guidelines for help desk teams.
• Serve as the escalation point for help desk teams across 11 locations.
• Provide leadership, training, and support to enhance help desk efficiency.

4. License and Vendor Management

• Manage all software and infrastructure-related licenses.
• Act as the primary liaison for vendors and MSPs, ensuring service quality and compliance.

5. Backup and Recovery

• Oversee MSP-managed backup and recovery processes, ensuring robust disaster recovery protocols.

6. Security and Compliance

• Ensure adherence to company security policies and best practices.
• Collaborate with the MSP to continually enhance our security posture.

7. Infrastructure Optimization

• Identify opportunities to enhance IT systems and processes proactively.
• Ensure the scalability, reliability, and performance of our infrastructure to support business growth.

What You Bring

Basic Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 5 years of experience managing hybrid on-premises and cloud environments (Azure expertise required).
• Proficiency with HP enterprise servers, Check Point firewalls, Citrix servers, VMware solutions and Microsoft Active Directory/Entra ID
• Experience leading help desk operations across multiple locations.
• Strong understanding of IT security practices, backup, and disaster recovery.
• Demonstrated success in vendor management and contract negotiation.
• Excellent organizational, leadership, and communication skills.

Preferred Qualifications:

• Certifications such as Microsoft Azure Administrator or equivalent
• Familiarity with enterprise-grade monitoring and performance tools.
• Proven ability to lead cross-functional teams and drive process improvements.

Why Join Us?

This is more than just a job—it's an opportunity to lead and innovate within a fast-paced environment. You’ll play a critical role in shaping the future of our IT systems, ensuring their reliability, security, and scalability. We value collaboration, innovation, and empowering our employees to make an impact.

Ready to make a difference? Apply now and help us drive our organization’s operational success!