What are the responsibilities and job description for the Help Desk Lead position at MMD Services, Inc?
Job Details
We have several reputable client organizations who are looking for a skilled Help Desk Lead who will lead helpdesk teams, troubleshoot IT tickets, drive IT processes, and collaborate closely with key stakeholders to drive the organization's continuous growth.
This role offers a hybrid work schedule!
Skills Needed:
- Design, develop, and update training materials for help desk staff to improve technical and troubleshooting skills.
- Schedule and assign regular training sessions to ensure staff stays up to date with the latest technologies and practices.
- Collaborate with various departments to standardize IT processes and establish clear communication channels.
- Act as a liaison between IT and other departments to ensure smooth implementation of changes.
- Develop and execute communication plans to keep end-users informed about changes and updates affecting their computer systems and network usage.
- Maintain comprehensive knowledge of network support systems, desktop support environments, and IT infrastructure.
- Demonstrate technical proficiency in troubleshooting and resolving hardware, software, and network issues.
- Effectively manage and allocate a budget for IT operations and projects, ensuring cost efficiency and alignment with organizational goals.
- Minimum of 3 years of experience in a leadership role within an IT environment, managing teams and driving performance.
- Strong interpersonal and communication skills to engage with team members and stakeholders effectively.
- Proficiency in Microsoft products, including Office Suite, and familiarity with network systems.
- Hands-on experience with Jira or similar ticketing systems to track and manage support requests and projects.
- Exceptional people skills, with the ability to motivate and develop team members while fostering a collaborative and supportive work environment
MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
