What are the responsibilities and job description for the Director of Gaming position at Full House Resorts?
Essential Job Functions:
• Develops all policies and procedures governing the operation of Table Games and
Slot Operations. Ensures all policies and procedures are consistently executed on an
on-going basis.
• Ensures that performance standards are achieved for customer service, operating
procedures, productivity, regulatory compliance, and budgeted expenses.
• Oversees table games and slot department training and coordinates department
staffing in compliance with federal, state, local and IGC regulations.
• Oversees Departmental internal controls, procedures, and protects the assets of the
company and ensures compliance with Title 31, to include Multiple Transaction
Logs, Currency Transaction Reports, Suspicious Activity Reports, W2G’s, etc.
• Direct responsibility for departmental profit margin.
• Promotes positive guest relations by having knowledge of all amenities, events and
promotions throughout the property.
• Utilize casino management system computer functions i.e. making Reward cards,
point redemption and authorize/issue complimentaries.
• Provide service to internal and external customers which reflects the company culture
of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Conducts weekly staff meetings with Table Games and Slot Operations to provide
information and overall direction as well as to receive input regarding their
observations and needs.
• Works with Table Games and Slot Operations individually to stimulate their growth
and development.Must have ability to meet tasks and responsibilities as assigned by
the Marine and/or Security Departments during times of emergency or otherwise, as
required.
• Maintains accountability for compliance with all Indiana Gaming commission
regulations.
• Retains responsibility for advising General Manager of operational status and issues.
• Responsible for immediately informing on-site IGC Agent on duty, Security and
Supervisor on Duty of any Internal Control or State Regulation violations related to
gaming activity of which you commit, witness or become aware; must report pursuant
to company Self-Reporting Policy.
Financial Responsibilities:
• In conjunction with the General Manager and Director of Finance, develops annual
operating budgets in keeping with corporate revenue and profitability expectations.
• In conjunction with the General Manager, Director of Finance, develops policies,
procedures, reports, and statistics, which accurately reflect earnings, profits, cash
balances, and all other financial results.
• Consistently monitors the available reports and statistics to ensure that revenue and
profitability expectations are achieved or exceeded. With the responsible
Department Manager, takes corrective action as needed.
• Work with the Director of Finance and the independent accounting firm to ensure
that all local, state, and federal reporting requirements are satisfied.
• Coordinates Table Games and Slot Operations of on-going corporate expectations.
Casino Operations
• Develops operational and administrative plans.
• Approves gaming credits and limits according to internal controls.
• Controls & Staffs departments under span of control
• Directs Employees
• Arbitrates disputes.
• Interfaces with marketing manager/player development
• Ensures compliance with all federal employment and gaming laws of the state.
• Authorizes complimentaries.
• Provides service to internal and external customers which reflects the company
culture and Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R).
Other Job Functions:
• Performs miscellaneous duties as assigned by management.
Job Qualifications:
• Experience Required: 10 or more years in slot industry. Five years minimum in
slot supervision.
• Education Required: High school diploma or equivalent; bachelor’s degree
preferred.
Skills, Knowledge and/or Abilities Required: Complete knowledge of all gaming
regulations; ability to effectively communicate with others.
• Licenses, Certifications, Bonding, and/or Testing Required: Must be able to
obtain Indiana Gaming Commission Occupational License - Level 1.
• Other Specialized Requirements: None.