HR Service Excellence Project Manager

Overview :

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values :

• Integrity - Do whats right for everyone : clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission : To create conditions within which people can thrive!

The HR Service Excellence Project Manager will be responsible for driving service excellence through continuous improvement, process optimization, and automation. This role will also be involved in transitioning new processes or services into the shared services environment, ensuring efficiency, and maintaining high-quality standards.

Responsibilities :

Continuous Improvement & Process Optimization :

Automation & Technology Integration :

Transition & Service Integration :

Stakeholder Management & Collaboration :

Qualifications :