What are the responsibilities and job description for the Hotel Front Office Manager position at Full Service Hospitality?
Directly supervises all front office team members and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, pool and telephone. Equal Opportunity Employer M/F/D/V.
Duties and Responsibilities:
- Participates in the selection of front office team members
- Trains, cross-trains, and retrains all front office team members
- FOM must cross train at all company hotels
- Knowledge of Hilton Franchise and OnQ a plus.
- Schedules the front office team members and pool attendants
- Have 2 weeks of schedules posted at all times
- Supervises workloads during shifts
- Assigns daily tasks to team members to complete during slow shifts
- Ensures work area is kept clean and uncluttered
- Arrange extra help during high check in/out days (not to include overtime)
- Maintains working relationships and communicates with all departments
- Maintains master key control
- Verifies that accurate room status information is maintained and properly communicated
- Resolves guest related problems quickly, efficiently, and courteously
- Checks franchise related web site for guest relation issues and works with GM to resolve
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to GM/Sales personnel
- Reviews comment log at front desk, address any issues, and takes appropriate action to correct those issues
- Enforces all cash handling, check cashing, and credit policies
- Conducts regularly scheduled meetings of front desk team members
- Performs Revenue Management tasks
- Balance room count inventory
- Review guarantee/cancellation policies during different seasons and blackout dates
- Review current/possible black out dates, update as needed
- Review rates and adjust them as needed
- Forms and conducts Service Committee meetings with the Maintenance Engineer, Executive Housekeeper, and any other team member who wishes to participate
- Reviews guest relations issues
- Develop ideas to improve customer service in all aspects of the hotel
- Wears proper uniform at all times. Requires all front office team members to wear proper uniform at all times
- Upholds the hotel and company’s commitment to hospitality
- Requisites
Education:
Two-year college degree preferred, but will consider equivalent time in work related field. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by the guest who visits the workplace.
Experience:
Minimum of one year hotel front-desk supervisory experience required. Experience handling cash, accounting procedures, and general administrative tasks.
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Experience:
- Supervising: 1 year (Required)
Work Location: In person
Salary : $38,000
