Dental Clinic Team Lead

Full Smile Management is seeking a motivated, detail-oriented and dedicated Team Lead for our new AOMS Pediatric and Children's Dentistry office located in Town Square. The ideal candidate should be positive, committed to patient satisfaction, and dedicated to the growth of the practice. Our culture is rooted in creating a fun, energetic work environment that fosters a healthy work-life balance for our employees. We provide a positive atmosphere that encourages creativity, diversity, and the opportunity for personal growth and professional advancement.

Job Summary: The team leader actively contributes to the operations and business success of the practice by leading a team of office staff to promote a well-organized and efficient practice, ensuring our patients have an enjoyable experience at our clinics.

Duties/Responsibilities - the Team Lead is responsible for, but not limited to, the following duties:

• Ensure quality customer service by effective communication and personal attention
• Provide work direction with clear responsibility for the coordination of resources to effectively support the day-to-day operations, ensuring a smooth flow of patients through the clinic.
• Oversee the staff activities to provide a consistent patient experience
• Assist or direct patient concerns, complaints and issues to the appropriate department
• Coordinate the needs of the doctors and serve as liaison between doctors and support staff to mediate and resolve any issues as necessary
• Ensure staff and patient safety is maintained at all times following OSHA, CDC and HIPAA guidelines
• Fill in as needed to account for absenteeism or high-volume periods
• Act as a change agent supporting continuous improvement initiatives
• Represent Company in a professional manner at all times
• Approve staff time cards
• Work in coordination with Human Resources on staffing and recruiting needs
• Maintain a clean work environment to meet OSHA and Center for Disease Control standards
• Maintain high-integrity and honesty in all affairs
• Maintain regular and punctual attendance
• Other duties may be assigned

Preferred Qualifications and Abilities:

• High school diploma or GED
• Ability to effectively and professionally communicate with patients, families, doctors, and staff
• Excellent verbal, written, and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Ability to prioritize and perform multiple tasks simultaneously and without error
• Ability to work under stressful conditions, work independently and as a team member
• Previous supervisory experience preferred
• Dental experience preferred
• Proficient with Microsoft Office Suite or related software

Physical Requirements:

• Prolonged periods of sitting
• Prolonged periods of standing
• Must be able to lift up to 15 pounds at time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Dental office: 1 year (Preferred)
• Supervising: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person