What are the responsibilities and job description for the CSR and Dispatch Team Member position at Full Stack Plumbing Company, Inc.?
About us
Full Stack Plumbing Company, Inc. is a family owned plumbing business in Pittsboro, NC. We service Chatham, Orange, Durham and Wake counties, and surrounding areas. We are a professional and agile team of associates, and our goal is to offer superior customer service, professionalism and quality plumbing work to our customers, and ensure a diverse and highly efficient associate experience. .
**Overview:**
We are seeking a dedicated Customer Service Representative/Dispatcher to join our amazing team. The ideal candidate will be responsible for answering customer phone calls, scheduling, dispatching, and ultimately responsible for ensuring customer satisfaction.
**Responsibilities:**
- Provide exceptional customer service to clients by answering phone calls promptly, efficiently scheduling appointments and dispatching technicians.
- Handle customer inquiries, issues, and complaints in a professional manner
- Experience in operating a Service platform (ideally Service Titan)
**Skills:**
- Proven experience (5 years ) as customer service representative/dispatch
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
If you are a dynamic individual with a passion for delivering exceptional customer service and have the skills mentioned above, we invite you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
- 8 hour shift
Experience:
- Customer service: 5 years (Required)
Ability to Commute:
- Pittsboro, NC 27312 (Required)
Work Location: In person
Salary : $17 - $20