What are the responsibilities and job description for the International/Executive Patient Health-Full Time-Detroit position at Full Time-Detroit - Henry Ford Health - Careers Careers?
Responsible for the correspondence and coordination for all international/executive health inquiries. Assist with the coordination of the entire international/executive health patient experience, including both inpatient and outpatient visits and procedures. This position will address and lead from the initial request for care and follow all care coordination for the patient. Coordinates with the patient/family, administration, Henry Ford Health (HFH) physicians, pricing department, medical records, scheduling departments, and others to ensure a seamless and satisfactory patient experience. Participates with department leadership in goal development and process improvements. Coordinates all concierge services required by international/executive health patients. Leads constructive lines of communication between all parties needed in caring for the international/executive health patient. Acts as a liaison between patients family and clinical and non-clinical teams as well as all third parties. Acts as an advocate for the patient and family.
EDUCATION AND EXPERIENCE:
- Associates degree required; Bachelors degree preferred.
- Minimum of 3 years progressively more responsible experience in a healthcare setting resulting in improved operational efficiencies, patient centered care/process and/or staff productivity.
- Experience in working with an electronic medical record.
- Demonstrated ability using common computer applications, IT systems, and software.
- Experience with appointment scheduling and payment collection.
- Ability to create, prioritize, and execute multiple tasks and meet established timelines.
- Must have good interpersonal skills, customer service attributes and ability to communicate effectively with internal and external customers.
- Must demonstrate and use customer friendly demeanor/etiquette and culturally appropriate.
- Possess strong verbal communication skills in person and via telephone.
- Able to apply problem solving and critical thinking skills.
- Must possess strong organizational skills.
