What are the responsibilities and job description for the Payments Account Executive position at Fullbay?

Job Description

Salary : $80,000 - $125,000 / year

Notice to Candidates : Please respond only to emails from the @fullbay.com domain when communicating about this position. Be cautious of potential phishing attempts from external addresses. If you receive a message that seems suspicious or is not from @fullbay.com, do not engage and report it immediately. Your security is important to us.

PAYMENTS ACCOUNT EXECUTIVE

The Payments Account Executive is a key player in driving the adoption and utilization of Fullbay Payments, our integrated payments program. This role involves a mix of sales, and customer onboarding. You will be responsible for guiding new and existing customers through the signup process, ensuring they understand the benefits of Fullbay Payments, and helping them successfully integrate it into their operations.

Primary Duties & Responsibilities :

Reach out to all new inbound payments leads in a timely manner.
Proactively contact new and existing Fullbay customers to promote the benefits of Fullbay Payments and drive adoption.
Achieve established sales targets and other established key performance indicators.
Effectively communicate the value proposition of Fullbay Payments, addressing customer needs and concerns.
Guide customers through the signup process, ensuring a smooth onboarding experience.
Assist customers with gathering necessary documentation to receive underwriting approval.
Manage communication between customers and underwriters to complete onboarding.
Monitor customer usage in the first 90 days of Fullbay Payments and identify opportunities to increase engagement.
Maintain accurate records of customer interactions and activities in Salesforce and other internal systems.
Adheres to all confidentiality and compliance regulations.
Performs other duties as assigned.

Additional Duties & Responsibilities :

Collaborate with internal teams (e.g., software sales, product, customer support) to improve the Fullbay Payments experience.

Provide some ongoing support to customers, answering general questions related to Fullbay Payments or escalating issues to the appropriate teams when necessary.

Stay up-to-date on industry trends and best practices related to payment processing.

Minimum Education & Work Experience :

Required :

Bachelors degree or related work experience.

2) years of proven success selling integrated payments for Vertical SaaS.

Adequate knowledge of Excel and Google Suite.

Salesforce or other CRM software experience.

Key Skills and Qualifications :

Ability to read merchant credit card statements.

Proven track record of top 10% sales performance.

Must have knowledge of basic understanding of merchant service workflow and pricing.

Preferred knowledge of how payments flow into Quickbooks.

Be passionate about teaching, learning, and leading customers to successful outcomes.

Self-learner who is constantly improving their knowledge in Fullbay and Fintech

Know how to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing tools.

Maintain focus with interruptions even in the most stressful of circumstances.

Be able to juggle many technical and administrative tasks, all with a sense of urgency, simultaneously and accurately.

Be organized, ahead of schedule, communicative, and accountable - in short, own the role entirely, while being open to feedback, suggestions, and new ideas.

Physical Demands and Work Environment :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and / or move up to 10 pounds.

Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.

Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.

Noise level in the work environment is usually moderate.

Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.

remote work

Salary : $80,000 - $125,000

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