What are the responsibilities and job description for the Account Manager position at Global Payments?
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This RoleACTIVE Network is seeking an experienced Account Manager to drive revenue through successful management and growth of their assigned book of business. S / he will develop a business consultant relationship with existing clients, identify product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client's business. Account Managers are expected to drive continued market and competitive learning through research and customer outreach, as well as report findings to the team at regular intervals to maintain strong and ever-evolving market knowledge among entire team. / Our ideal candidate will be based in Pacific or Mountain Time zones.What Part Will You Play?Drive revenue through maximizing customer retention and increasing sales to customers Meet and exceed assigned quota targets; Quote and sell software and services to existing customer accounts; Manage contract renewal for an assigned book of business; Manage annual database setup for all databases tied to client accounts; Develop and maintain a business consultant relationship with client decision-makers; Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth; Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact; Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE's position as a leader in the assigned market; Improve customer satisfaction and reduce attrition; Identify root causes of client 'pain points' and issues; Liaise among cross functional teams to facilitate resolution of technical issues; Early identification of at-risk clients and escalate potential risks or challenges to manager; Handle messaging and objection handling with clients regarding technical issues. What Are We Looking For in This Role?Minimum Qualifications2-5 years' experience in a previous Account Management position Bachelor's Degree required Proven experience and success in external client and / or project management, preferably in a software sales setting Advanced communication (oral and written), objection-handling, and conflict management skills Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint and Word preferred Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences Ability to adapt and respond quickly to change Demonstrated ability to prioritize and multi-task in a deadline-driven environment Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision What Are Our Desired Skills and Capabilities?Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships and propose opportunities to expand the business.Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on / Maintains external relationships of assigned accounts.Communication Skills - Oral and written. Ability to develop and conduct presentations.Collaboration Skills - Collaborate with internal and external audiences to solve problems.Customer Service Skills - Aligns client needs with internal solutions.About ACTIVE : ACTIVE Network® is on a mission to make the world a more active place by connecting people to the things they love, want and need to do. Our SaaS technology platform offers intelligent and intuitive registration, secure payment processing, insightful data and services to help organizers drive increased participation and revenue while streamlining administration. We also engage over 13M participants on behalf of over 27,000 organizers through our global marketplace for activities and events. The partnerships and data insights achieved through our diverse customer base fuel innovations and allow us to deliver best-in-class solutions. The markets we serve include : Race and Events, University Athletics and Programs, Camp and Classes, Swim Programs, YMCA Management, Park & Recreation Management, and more. Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas, with offices throughout North America, Europe, and Asia. We are part of Global Payments Inc.(NYSE : GPN), which has been delivering innovative payment solutions for over 50 years. For more information, please visit ACTIVEnetwork.com.At Global Payments our vision is to be "Champions of Inclusion." We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at : https : / / jobs.globalpayments.com / en / why-global-payments / benefits / Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
