What are the responsibilities and job description for the Front Desk Clerk position at FullSteam?
Job Summary:
We are seeking a professional and customer-focused Front Desk Support team member to serve as the first point of contact for visitors and callers. This role is responsible for managing a multi-line phone system, greeting guests, handling mail and shipments, scheduling conference calls, and providing administrative support to the local team. The ideal candidate is organized, detail-oriented, and has excellent communication skills to ensure smooth front-office operations. If you thrive in a dynamic environment and enjoy supporting a team, we encourage you to apply!
Job Title: Front Desk Support
Reports to: Admin Senior Office Manager
FLSA Status: Non-Exempt
Pay Rate: $16/hr
Benefits: Medical, AD&D and Dental
Essential Duties and Responsibilities:
- Answer and direct all incoming calls on a 7-line phone system with professionalism and efficiency.
- Greet visitors, ensure they sign in, and provide visitor badges when necessary.
- Assist with administrative projects and provide general support to the local team.
- Coordinate and set up conference calls, ensuring smooth connectivity.
- Maintain conference room reservations and ensure meeting spaces are organized and available as scheduled.
- Process and manage UPS and FedEx orders, including tracking shipments.
- Pick up, sort, and distribute incoming mail.
- Maintain and update the distribution center contact list as needed.
- Perform additional administrative duties and projects as assigned.
Required Skills/Abilities:
- Previous experience in front desk or office support required.
- Strong customer service skills with a professional and friendly demeanor.
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with phone and conferencing systems.
- Detail-oriented with strong organizational skills.
Education and Experience:
- High school diploma or equivalent required.
Physical Requirements:
- Ability to lift up to 20 pounds as needed.
- Must be able to sit, stand, and move around for extended periods.
- Must be able to navigate and access various areas within a warehouse environment.
- Comfortable working in a distribution center setting with varying temperatures.
Salary : $16
