What are the responsibilities and job description for the Head of Digital Employee Experience position at FullStory?
This role can be performed remotely anywhere within the United States.
We are seeking an experienced and driven Director, Employee Experience (EX) Solution Strategy to join our team and focus on developing and launching Employee Experience solutions for Fullstory.
In this role, you will represent Fullstory as a thought leader in the employee experience space, driving the adoption and successful implementation of Fullstory within organizations to enhance their digital workplace environments. You will be responsible for developing and executing go-to-market strategies, collaborating with cross-functional teams, working with partners and acting as a trusted SME to our customers.
In a typical day, you might :
- Drive Fullstory's growth in the employee experience market by developing and executing go-to-market strategies, including market analysis, target audience identification, and compelling messaging that resonates with key decision-makers.
- Collaborate effectively with cross-functional teams (product, engineering, partnerships, marketing, and sales) to ensure seamless solution launches, ongoing product development aligned with customer needs, and achievement of shared business objectives.
- Identify and capitalize on high-potential opportunities within Fullstory's existing customer base and target new accounts through data-driven propensity analysis, proactive outreach, relationship building, and effective pipeline management.
- Define and execute winning sales and deployment strategies that encompass developing customized proposals, delivering persuasive presentations, negotiating enterprise-level deals, and consistently exceeding revenue targets to expand Fullstory's market share.
- Act as a trusted advisor by building strong relationships with C-level executives and key stakeholders across various departments (IT, HR, etc.) to understand their unique employee experience challenges and demonstrate the value of Fullstory in addressing them.
50%-60% of this role will be spent client facing, solution selling and in pre / post sale support.
40%-50% of the role will involve supporting marketing, product development and enablement.
Here’s what we’re looking for :
The impact you will have in 6 Months :
The impact you will have in 12 Months :
About Fullstory
Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.
How we support you :
Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!
If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.
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