IT Help Desk Support

Provide user support and customer service on company-supported computer applications and platforms. Maintain, troubleshoot, and support workstations and applications in a multi-location networked environment.

Job Functions

• Answer user inquiries regarding hardware, software, network connectivity, and application usage
• Troubleshoot basic computer problems, including password resets, application errors, and printer issues.
• Log and track user tickets within a ticketing system, prioritizing issues based on severity.
• Provide remote support to users through tools like remote desktop access.· Escalate complex technical issues to senior IT staff when necessary
• Maintain user documentation and knowledge base.

Qualifications

* Associates Degree, or equivalent, and 0-1 year of experience in a computer field or equivalent environment

* Knowledgeable in computer technology, equipment, hardware and software

* Ability to communicate effectively over the phone and with written documents

* Flexibility to work various hours due to the 24 by 7 coverage requirement

* Ability to type proficiently on a standard computer keyboard

* Licensure/Certification Requirements

* Successful candidates might be required to undergo a background verification with an external vendor

Benefits

* Full-Time Salary Range: $73778 - $125422

* Please note: This range is based on our market pay structures

* Employee Benefits: At The Call Firm, we support our employees in all aspects of their life, including their health and financial well-being

* Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance

* We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance

* Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave

* Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards

* Other incentives may be available based on position level and/or job specifics

Job Types: Full-time, Contract, Part-time

Pay: $73,778.00 - $125,422.00 per year

Expected hours: 15 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Employee stock ownership plan
• Monthly bonus
• Overtime pay
• Signing bonus

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work Location: Remote

Salary : $73,778 - $125,422