What are the responsibilities and job description for the Senior Program Director - Member Engagement position at Fulton County YMCA?
POSITION SUMMARY:
This position supports the work of the Y, a leading non-profit committed to strengthening community through healthy living, social responsibility, and youth development. Directs all aspects of member engagement programs for the branch in aquatics and wellness and supervises assigned staff. Helps to build the community’s understanding of the YMCA’s cause and impact. Develops, plans, and implement new procedures and methods to achieve strategic goals.
CORE FUNCTIONS:
1. Member Experience: Through exceptional engagement and relationship building, creates outstanding, personalized customer experiences that foster loyalty to the Y and commitment to its mission, cause and values as well as encouraging long-lasting and deeper connections between members.
2. Safe/Clean Environment: Provides safe, clean, and well-maintained equipment and facilities to assist with best supporting the people we serve.
3. Programs/Services: Based on member feedback and availability, provides exceptional service offerings during desired/available times, ensuring quality curriculums and member focused staff.
4. Leadership Development: Recruits, hires, trains, manages, appreciates, and leads a qualified and committed staff/volunteers who represent the communities we serve and are held accountable for welcoming and valuing members and incorporating relationship-building and member achievement into all programs.
5. Marketing and Communication: Keeps members and prospective members informed in a timely fashion and uses a variety of clear, concise methods. All communication materials are grounded in the language of the Y’s cause and mission and reflect the diversity of people the Y engages with and maintains the Y’s reputation by promoting the value and impact of being a Y member.
6. Social Responsibility: Understands and models YMCA values. Focuses on creating positive social and community change through the development of meaningful programs and services and helping to ensure that everyone has access.
ESSENTIAL FUNCTIONS:
1. Develops, implements, and manages operating plans, events, and schedules to promote aquatic and wellness growth and retention for the YMCA.
2. Execute strategies to ensure that members and/or program participants connect with one another and the YMCA.
3. Recruits, trains, develops, evaluates, recognizes, holds accountable and directs staff and volunteers in assigned areas.
4. Ensures safe, high-quality member focused services through innovative program development, evaluations, and ongoing staff training.
5. Confirms staff certifications are current and complete.
6. Models’ relationship-building skills (including Listen First) in all interactions
7. Develops and controls budgets related to the position.
8. Direct and supervise program activities to meet the needs of the community and fulfill YMCA objectives.
9. Establish new program activities and expand the program within the community in accordance with strategic and operating plans.
10. Monitors quality results by monitoring and evaluating program effectiveness and adhering to program standards.
11. Provides data and reports as required for assigned programs.
12. Oversee daily operations and ensure compliance/training with all state and local licensing/regulations.
13. Assure that all procedures are followed, and accurate records are maintained.
14. Provides leadership and support for the annual fundraising campaign.
15. Keeps updated professional knowledge of all programs through self-study, research, and/or conference/workshop participation.
16. Participates in staff meetings and/or other related meetings.
17. Takes a leadership role in the planning and coordination of branch-wide events.
18. Performs other duties as assigned and in accordance with the planned Chart of Work.
YMCA COMPETENCIES (Team Leader):
Mission Advancement: Models and teaches the Ys values. Ensure a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fundraising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors’ communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develop plans and manage the best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS:
1. Bachelor's degree in human services, social services, recreation, business or equivalent preferred.
2. Two or more years of experience in aquatics and wellness or equivalent.
3. Four or more years of program management experience, preferably in a YMCA or other non-profit agency.
4. Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fundraising.
5. Prefer knowledge of and previous experience with diverse populations.
6. Proven history of developing authentic and deepened relationships with others.
7. Ability to establish and maintain collaborations with community organizations.
8. YMCA Team Leader or Multi-team/Branch Leader certification preferred.
9. Within 90 days of hire they must complete then maintain (based on renewal date of certification) CPR; First Aid; AED; Bloodborne Pathogens, Mandated Reported Training, Hazard Communications.
10. Completion of YMCA program-specific and trainer certifications YMCA Swim Instructor certification, ARC or YMCA Lifeguard.
11. Completion of Y Link-Redwoods and Praesidium Trainings.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
· The employee frequently is required to sit and reach and must be able to move around the work environment.
· The employee must occasionally lift and/or move up to fifty pounds.
· Specific vision abilities required by this job include close vision, distance vision and the ability to adjust.
· The noise level in the work environment is usually moderate to high.
· The employee is frequently in wet, humid conditions associated with aquatic programming.
EFFECT ON END RESULT:
Key indicators for the successful fulfillment of this position are measured by:
1. Meets or exceeds budget expectations for each assigned department.
2. Staff performing at increasingly higher levels; maintenance of positive morale and high satisfaction amongst staff teams.
3. Increasing program and membership growth and satisfaction.
4. Quality of programs improving with increasing repeat participation session over session.
5. Achievement of branch strategic plan objectives.
6. Increased understanding by the members of what the Y is, why the Y is important and why the Y is deserving of public support.
7. The branches service to the members grows stronger every year.
SELF-MOTIVATION & INNOVATION:
To be able to accomplish the goals set forth in this description, the incumbent will need to possess a will to succeed. “What can I do to advance the Y and help it become more successful?” should be the mind-set. The heart of the position will be the ability to look past “what is” and to see “what can/should be.” Therefore, a high level of self-motivation and innovation/creativity is required to be successful at this position.
