Malta Member Engagement Coordinator

Description

Pay Range: $18.51/hour-$19.63/hour

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living and social responsibility. This role is under the supervision of the Executive Director to assist in developing, leading, promoting and follow through of programs and membership inquiries. In this role they will implement, manage, and model systems and practices that support extraordinary member and participant experiences.

ESSENTIAL FUNCTIONS:

• Provide exemplary customer service to YMCA members, ensuring a positive facility experience.
• Offer guidance and support to streamline membership services operations.
• Contribute to the creation, implementation, and management of high-quality, mission-driven programs.
• Ensure quality program delivery and effective use of resources including staff, volunteers, and equipment within an established budget.
• Collaborate on designing and implementing session-based program for departmental advancement.
• Oversee data entry processes, maintaining accurate membership records and ensuring compliance with organizational standards.
• Assist in the development and implementation of membership retention strategies to foster a strong and engaged membership base.
• Assist in ensuring staff excellence in service delivery to assure program retention, satisfaction and growth.
• Assist in ensuring compliance with all regulatory safety standards including but not limited to DHS, NYS regulations and all SRYMCA policies and procedures.
• Assist in ensuring all aspects of safety are met related to staffing, equipment, environment and behavior. Know and train on the use of incident reports, emergency procedures, stocked first aid kits, etc.
• Maintain cleanliness and organization in designated areas.
• Regularly meet with Executive Director to evaluate and expand program offerings.
• Promote Membership growth and retention to meet YMCA goals, through program promotions, member engagement in programs, sales and marketing activities in programs, and providing outstanding customer service to new and existing members in and during programs.
• Develops and maintains positive relationships with program participants, parents, members, staff and volunteers providing motivational support and guidance.
• Perform other related duties as assigned.

Requirements

• Minimum of 1 years’ experience in customer service/health and wellness field.
• High School diploma or equivalent required; additional education or relevant certifications are a plus
• Ability to recruit, train, schedule, supervise and motivate staff.
• Excellent oral and written communication skills. Detail-oriented with problem solving skills. Demonstrated experience setting and managing priorities.
• Proficiency in data entry and experience with members' management systems preferred.
• Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence
• Acquire and maintain the following certifications:

o CPR Pro/AED/O2 (valid 2 years unless otherwise noted)

o First Aid (valid 2 years unless otherwise noted

The SRYMCA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, domestic violence victim status or any other characteristic protected by law.

Salary : $19 - $20