What are the responsibilities and job description for the Experienced Collections Officer position at FUNDKITE DIRECT LLC?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Company Overview:
FundKite is a dynamic fintech company specializing in the Revenue-Based Finance (RBF) industry. One of the fastest-growing companies in the sector, FundKite partners with small to medium-sized businesses to provide flexible funding solutions. Our mission is to support business growth by offering innovative, customized financing options.
Role Overview:
We are seeking a motivated and detail-oriented ECO to join our team. In this role, you will be responsible for implementing the collections process to ensure the accurate and timely recovery of receivables. You will interface directly with our clients via phone and email to address collection issues, reconcile balances, and maintain positive client relationships. Your ability to analyze and resolve complex account discrepancies while upholding professional and ethical standards will be crucial to your success in this position.
Key Responsibilities:
- Proactively contact customers via phone and email to address outstanding balances and resolve collection issues.
- Review and process customer account information, ensuring accuracy and completeness.
- Reconcile customer receivable balances by researching and resolving account discrepancies.
- Maintain detailed records of collection activities, including communication logs and payment agreements.
- Develop and maintain positive relationships with clients, demonstrating professionalism and respect.
- Collaborate with internal teams to resolve client issues efficiently and accurately.
- Monitor aging reports and develop strategies for minimizing delinquent accounts.
- Prepare and submit regular reports on collections status, including performance metrics and areas for improvement.
- Liaise with outside attorneys, collection agencies and outside vendors that support the loss mitigation efforts.
Qualifications:
- 2-5 years’ experience in collections, preferably in a financial service or fintech environment.
- Experience with sending out UCC lien notices and Lien enforcement.
- Proficient in MS Office Excel.
- Strong problem-solving and analytical skills, with the ability to handle complex issues independently.
- Exceptional conflict resolution, negotiation, and objection-handling abilities.
- Excellent communication skills, both written and verbal, with the ability to build strong relationships across all levels of the organization.
- Demonstrated commitment to ethical practices, integrity, and maintaining customer trust.
- Proven ability to take ownership of tasks, actively seek feedback, and apply it to improve performance.
- An ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
