Implementation Manager

Does this describe you?

Dedicated.
Disciplined.
Different.
Industry Leader.
Helper of People.

If so, let's talk!!

We are currently seeking a high energy, self-motivated, and creative individual to join our team as anIMPLEMENTATION MANAGER.

TheImplementation Manageris responsiblefor implementing new customers in PASSARE,our cloud-based (SaaS) application, training customers on a variety of features, developing long-term relationships, communicating efficiently via Zoom, and being comfortable traveling for occasional on-site trainings. TheImplementation Managerwill need to possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality within a fast-paced, results-oriented environment.

Requirements:

• Bachelor’s Degree or higher preferred; 4 years or moreexperience in customer support or operations also preferred
• Excellent communication skills, and ability to gather accurate information
• Ability to multi-task, set priorities, and manage time effectively
• Effective problem resolution and critical thinking skills
• Ability to use and manage web-based and database tools

Responsibilities:

• Work closely with assigned funeral homes or trade businesses to implement Passare into their organization
• Conduct trainings or webinars via Zoom or other technology while building lasting relationships
• Educate customers on the value of the features within Passare and how they can help more effectively and efficiently run their business
• Work cross-functionally to triage any reported issues or bugs and prioritize remedies appropriately
• Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)

What You Can Expect

• Gaina variety of sales/marketing/communications experience, including, in-depth industry knowledge and application
• Hands-on, “real world” experience of inside sales and client communication

About Passare

Passare,a subsidiary of Directors Investment Group (DIG),offers an award-winning workplace that is truly one-of-a-kind.

Passare works with our funeral home partners to make unique processes not only easier but more efficient.Passare is software that does more than fix problems – it’s software with innovative solutions to help our partners reach today’s families and streamline business processes.

DIGhas been recognized with numerous workplace awards, including the prestigiousFORTUNEmagazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published byTexas Monthly.

Based in Abilene, TX,DIGoffers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makesDIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer