Office Administrative Assistant | Customer Service

About Furniture Now
At Furniture Now, we are passionate about delivering high-quality furniture and exceptional customer experiences. We’re more than just a furniture retailer—we’re a trusted partner in turning houses into homes. If you’re looking to join a team that values dedication, professionalism, and the ability to make a positive impact, we want to hear from you!

We are currently seeking a highly organized, detail-oriented, and enthusiastic Office Administrative Assistant/Customer Service Representative to join our dynamic team. This role is crucial to ensuring the smooth day-to-day operations of our office and providing top-notch service to our valued customers.

Why Join Us?

• Team Environment: Be part of a supportive team where your contributions are valued and recognized.
• Growth Opportunities: We encourage internal growth and provide opportunities to advance your career.
• Dynamic Role: This position offers a mix of customer interaction, administrative work, and problem-solving, keeping each day exciting and rewarding.

Job Overview
As the Office Administrative Assistant/Customer Service Representative, you will be the face and voice of Furniture Now. Your role is essential in creating a welcoming environment for customers, managing key office operations, and ensuring that every interaction—whether in-person or over the phone—is seamless and positive.

You’ll wear multiple hats, from handling customer financing and order tracking to providing accurate delivery estimates and performing administrative tasks. If you thrive in a fast-paced, customer-focused environment, this is the job for you.

Key Responsibilities

Customer Service:

• Answer incoming phone calls with professionalism and courtesy, addressing customer inquiries promptly.
• Assist customers with financing options, guiding them through the application process with patience and clarity.
• Provide timely and accurate updates on orders, including ETAs, and resolve customer concerns with empathy and efficiency.

Administrative Tasks:

• Manage front desk operations, ensuring the area is welcoming and organized.
• Process cashier transactions accurately, maintaining integrity and attention to detail.
• Track and place customer orders, ensuring all documentation is complete and error-free.
• Perform data entry to maintain up-to-date records and support decision-making.
• Utilize Google Suite tools to create documents, manage schedules, and streamline office communications.
• Assist with clerical duties, including proofreading documents, filing, and organizing office supplies.

Office Coordination:

• Support the management team by coordinating meetings, managing calendars, and handling correspondence.
• Maintain a clean and efficient office environment to foster productivity and enhance customer impressions.

What We’re Looking For

Experience & Skills:

• Proven experience in an administrative, customer service, or office management role is preferred.
• Exceptional communication skills, both verbal and written, with a strong focus on phone etiquette.
• Proficiency in Google Suite (Docs, Sheets, Gmail) and the ability to learn new software quickly.
• Strong data entry skills with attention to detail and accuracy.
• Familiarity with financing or cashier processes is a plus.

Personal Qualities:

• A positive, customer-focused attitude with the ability to resolve issues effectively and professionally.
• Excellent multitasking skills and the ability to prioritize tasks in a fast-paced environment.
• High level of organization and attention to detail, ensuring no detail is overlooked.
• A proactive mindset, always looking for ways to improve processes and contribute to the team.

Why You’ll Love This Role

• Be part of a company that values innovation, teamwork, and customer satisfaction.
• Enjoy a dynamic work environment where no two days are the same.
• Have the opportunity to directly impact customer experiences and company success.
• Gain valuable experience in customer service and office administration, with room for growth within the company.

How to Apply
If you’re ready to bring your skills, passion, and dedication to Furniture Now, we’d love to hear from you. Apply today to join a company where your contributions make a difference every day.

Job Types: Full-time, Part-time

Pay: From $17.50 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Valencia, CA 91355 (Required)

Ability to Relocate:

• Valencia, CA 91355: Relocate before starting work (Required)

Work Location: In person

Salary : $18