What are the responsibilities and job description for the Auto Appointment Setters, Sales & Service Reps position at Furrow Automotive Group?

2915 Yerbey Dr., Chattanooga, TN 37421

BDC SALES AND SERVICE REPRESENTATIVES

15 - $20 / hour PLUS Bonuses!

Great Benefits & Work / Life Balance!

Previous BDC, Customer Service, or Call Center Experience Preferred but Not Required – We Train You for Success!

Part of the family-owned , INFINITI, Land Rover, and Porsche of Chattanooga are HIRING NOW and looking to add outgoing and friendly BDC Sales and Service Representatives to our team! In this role, you’ll serve as the first point of contact for customers, assisting with inquiries and scheduling appointments - no sales closing is required!

BDC Sales Representative s will engage with potential customers, answer questions about vehicle pricing and availability, and schedule sales appointments to connect them with our sales team. While BDC Service Representative s will assist customers with vehicle maintenance inquiries, service appointment scheduling, and ensuring they receive timely, efficient care.

The ideal candidates will be well-spoken, customer-focused, and highly organized, committed to providing a positive experience for every customer. If you enjoy helping others and thrive in a team-oriented environment , this is a fantastic opportunity to grow your career in the automotive industry!

INFINITI, Land Rover, and Porsche of Chattanooga are part of the Furrow Automotive Group, which also includes Land Rover Knoxville and Mercedes-Benz Knoxville. We offer all employees a clearly defined career path, competitive pay, and opportunities for personal growth. Many of our team members have been with us for years because we value and invest in their success. Our mentorship-driven environment provides the support and resources needed to help you succeed. and

We Offer :

15 - $20 per hour PLUS Bonuses!
Comprehensive, Paid Training
Medical, Dental, Vision, and Disability Insurance
Company Paid $25,000 Basic Life Insurance
401(k) Retirement Plan with Company Match
Paid Holidays and Paid Time Off
Employee Discounts on Products, Services, and Vehicle Purchase Plans
5-Day Work Week
Gym Membership Discount
Teladoc
Employee Assistance Program
Opportunity for advancement

Responsibilities - BDC Sales and Service Representatives :

Respond to customer inquiries via phone, email, and online platforms regarding vehicle availability, pricing, and services.

Schedule and confirm customer appointments for sales consultations and vehicle service.

Maintain accurate records of customer interactions, appointments, and follow-ups.

Assist customers with questions, concerns, and scheduling to ensure a smooth dealership experience.

Proactively follow up with customers to provide updates, confirm appointments, and enhance satisfaction.

Collaborate with sales, service, and other dealership departments to improve overall customer experience.

Stay knowledgeable about dealership products, services, and promotions through ongoing training.

Provide a professional and welcoming experience for all customers.

Perform additional duties as needed to support dealership operations.

Qualifications - BDC Sales and Service Representatives :

Previous automotive BDC , sales , or customer service experience is highly preferred, but not required.

Experience in reception , call center , or other customer-facing roles is a plus.

Comfortability speaking on the phone and handling a high volume of calls on a daily basis.

Energetic, personable, and motivated self-starter with a passion for customer satisfaction and success.

Strong communication skills—both verbal and written—with the ability to build rapport quickly.

Excellent organizational skills and attention to detail, with the ability to manage multiple tasks at once.

Ability to adapt to a fast-paced environment and handle customer inquiries efficiently and professionally.

Knowledge of CDK, X-Time, and Carmen scheduling platforms is a plus. ( Service BDC Reps )

Ability to answer customer questions about vehicle services, maintenance, and scheduling. ( Service BDC Reps )

Familiarity with vehicle pricing, availability, and sales appointment scheduling. ( Sales BDC Reps )

High School Diploma or GED equivalent required.

Please upload your resume and complete the online assessment for immediate consideration!

Must be authorized to work in the U.S. without sponsorship and be a current resident.

Must pass pre-employment background checks, MVR, and drug screening.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $15 - $20

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