What are the responsibilities and job description for the Auto Appointment Setters, Service Reps, Paid Training position at Furrow Automotive Group?
2915 Yerbey Dr., Chattanooga, TN 37421
BDC SERVICE REPRESENTATIVE
$15 - $20 /hour PLUS Bonuses!
Great Benefits & Work/Life Balance!
Previous BDC, Customer Service, or Call Center Experience Preferred but Not Required – We Train You for Success!
Part of the family-owned Furrow Automotive Group, INFINITI, Land Rover, and Porsche of Chattanooga are HIRING NOW and seeking outgoing and friendly BDC Service Representatives to join our team!
In this role, you’ll engage with customers, answer questions about vehicle maintenance, availability of service appointments, and more. You will also schedule service appointments for customers, ensuring they receive timely and efficient care. No sales closing required!
Ideal candidates will be clear communicators, courteous, and focused on making a positive impact on both current and prospective customers. This is a great opportunity for individuals who are passionate about customer service and enjoy working in a supportive, team-oriented environment.
INFINITI, Land Rover, and Porsche of Chattanooga are part of the Furrow Automotive Group, which also includes Land Rover Knoxville and Mercedes-Benz Knoxville. We offer a clearly defined career path, competitive pay, and opportunities for personal growth. Many of our team members have stayed with us for years because we value and invest in their success. Our mentorship-driven environment ensures you have the support and resources needed to thrive in your role. Learn more about us and Apply Today!
We Offer:
$15 - $20 per hour PLUS Bonuses!- Comprehensive, Paid Training
- Medical, Dental, Vision, and Disability Insurance
- Company Paid $25,000 Basic Life Insurance
- 401(k) Retirement Plan with Company Match
- Paid Holidays and Paid Time Off
- Employee Discounts on Products, Services, and Vehicle Purchase Plans
- 5-Day Work Week
- Gym Membership Discount
- Teladoc
- Employee Assistance Program
- Opportunity for advancement
Responsibilities - BDC Service Representative:
- Schedule and confirm service appointments, ensuring efficient shop flow.
- Handle inbound service calls, answer inquiries, and assist customers with service-related concerns.
- Proactively follow up with customers regarding appointments, service recommendations, and satisfaction.
- Maintain accurate records of customer interactions and appointment schedules.
- Coordinate with service advisors and other dealership departments to enhance customer experience.
- Ensure a professional and welcoming first impression for all service customers.
- Perform additional duties as needed to support the service team.
Qualifications - BDC Service Representative:
Previous experience in a high-volume service call center preferred.- 2 years of automotive BDC experience preferred.
- CDK, X-Time, and Carmen scheduling platform experience is a plus.
- Excellent communication and customer service skills with a friendly and professional attitude.
- Comfortable talking on the phone and answering customer questions about our extensive service offerings.
- Ability to multi-task, follow directions, and work effectively under pressure.
- Problem-solving skills to defuse and handle negative customer situations positively.
- Energetic, personable, and motivated self-starter with a passion for customer satisfaction and success.
- High School Diploma or GED equivalent required.
- Please upload your resume and complete the online assessment for immediate consideration!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment background checks, MVR, and drug screening.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $15 - $20