Creative Operations Supervisor

Responsibilities

• Partner with agency leadership to build an outstanding operations function, with an emphasis on processes, tools, consistency and efficiency
• Own all aspects of project forecasting and resourcing – in partnership with other teams within the enterprise to optimize workflow, capacity planning, and reporting
• Develop and execute health of the work moving through the agency at any time, managing any roadblocks, helping to resolve issues and redirect work at risk
• Identify areas of opportunity to optimize workflows, introduce tools, or improve reporting, in an evolving effort to improve efficiency and team engagement
• Develop and document creative processes, decision logs and other key information to support reliable and consistent workflows
• Assess what is currently working and reassess as the company and team evolves with flexible and evolving approach to operations
• Execute general agency operations communications and change management, with clear and consistent messaging and reinforcement
• Support ongoing administrative needs including freelance hiring and onboarding, documentation upkeep, meeting management and other as needed

• Minimum of 5 years creative operations, traffic management, process efficiency or similar
• Proven experience in managing operations at a creative agency or with an in-house creative team with a focus on results and continuous improvement
• Outstanding knowledge and expertise in all aspects of project briefs, project trafficking, and cross-functional project management.
• Excellent verbal, visual and written communication skills; adept at communicating and reinforcing key information in a clear and digestible manner.
• Proactive approach to identifying and acting on ways to improve the workflow, continually pushing the vision forward
• Effective at building trusting relationships, seeking, and activating all opportunities for continuous improvement, and refining creative/marketing operations workflow
• Exceptional verbal and written communication skills and the confidence to present and connect with marketing and business leaders
• Sound judgment with effective prioritization/organizational skills and the ability to manage multiple projects simultaneously
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company
• Analytical mindset with the ability to use data to drive operational efficiencies, informative reporting, and ROI
• Knowledge of Agile workstreams, staying informed on industry standards, trends, and best practice