What are the responsibilities and job description for the Service Consultant position at Fury Ford Waconia?
About You
We are looking for a Service Advisor to join our team! The right candidate will have a positive attitude, excellent communication skills, time-management skills, and a desire to provide superb customer service.
Primary Accountability
The day-to-day duties of this role include:
- Identifies and document service, maintenance, and repair services for customers
- Advises customers on needed repairs; determines and recommends maintenance based on age, mileage, and history of vehicle
- Schedule appointments
- Communicates and consults with technicians
- Prepares a complete, accurate estimate of cost for repairs
- Works with warranty guidelines and extended warranty companies
- Execute repairs under warranty to manufacturer specifications
- Ensure that all factory and OSHA training is up to date
- Communicate directly with the technicians so customers are informed if any additional services are needed
- Provide an estimate of time needed for additional repairs
- Monitor the progress of vehicles throughout the day, updates the customers frequently
- Explain all completed work and charges to customers
Service Advisor Qualifications
- Working knowledge of mechanical operations of motor vehicles
- Energetic personality
- 2 years’ experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
- High school diploma or equivalent
- Basic computer competencies and willingness to learn new programs
- Excellent customer service skills, positive, friendly attitude, with an eagerness to improve
- Enjoy working in a dynamic environment
- Ability to collaborate with other team members effectively
- Valid driver's license and clean driving record
Benefits and Perks
- Employee discount
- Paid training
- Medical
- Dental
- Health Savings Account
- Life insurance
- AD&D insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) and Roth 401(k) with employer matching contribution
Job Type: Full-time (Monday to Friday)
Fury Motors is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
