Jr. IT Help Desk Technician

Summary/Objective.

The success of Fuse.Cloud is heavily reliant on the members of our technical operations team. The Jr. IT Help Desk is a full-time employee and is a critical team member at Fuse.Cloud. In this role, the employee is responsible for IT-related onboarding, support, and maintenance for Fuse.Cloud customers. The employee reports directly to the Director of Customer Support.

Required Experience:

• Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma)
• Windows 10/11 operating systems
• Microsoft applications
• Mobile OS - Android and Apple
• Minimum of 3 years of relevant experience

Required Competencies

• Excellent communication skills
• Through and self-sufficient
• Ability to represent the company in a professional manner
• Ability to understand technical concepts and communicate at a non-technical customer-facing level

Responsibilities and Duties

• Assisting Fuse.Cloud customers with service issues
• Manage IT projects and onboard customers onto our IT platform
• Client training for all Managed Services products
• Client email hosting/maintenance
• Client desktop support/maintenance
• Client network support/maintenance
• Client data backup solutions
• Client network asset monitoring and support
• Hardware/Software upgrades for Fuse.Cloud clients
• Manage on-call IT support for Fuse.Cloud clients

Fuse.Cloud is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Fuse.Cloud is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Fuse.Cloud are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Fuse.Cloud will not tolerate discrimination or harassment based on any of these characteristics. Fuse.Cloud encourages applicants of all ages.

Disclaimer Statement:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities
• Holiday pay
• Overtime pay
• Performance bonus
• Profit sharing

Schedule:

• Monday to Friday
• On call

Work Location: In person

Salary : $60,000