Strategic Operations Analyst

Title: Strategic Operations Analyst

Location: Eden Prairie, MN

Company: Fortune 100 Nutrition Science & Health Food Manufacturing Company (FuseGlobal has worked with this company for 20 years)

Initial term: 12 months (position expected to run longer)

Position Summary

This Analyst role in Customer Memberships supports Medical Nutrition businesses by assuring proper and accurate linking of customers to contracts. This will be accomplished by acquiring and analyzing large customer data sets, cross-functional problem solving and applying a high level of attention to detail. The Customer Memberships Analyst is a change agent with an eye towards improving Customer Memberships and organizational processes. To successfully achieve day to day functions and special projects, this role also requires robust collaboration with other business units such as, National Accounts, Sales, Data Mgmt, Sales Support, Pricing, Finance, and Rebates/Chargebacks Teams.

Primary Responsibilities

• Assures customers are accurately linked to appropriate contracts using various sources of data such as reports, spreadsheets, linking forms, memberships list, etc. Utilizes SAP, Vistex and BI Launch Pad for linking processes
• Updates Vistex for accurate customer linking key contract attributes
• Analyze large amounts of raw data (ie., customer spreadsheets and rosters) for contract linking/unlinking/relinking. Seeks additional data points as needed to resolve linking issues.
• Resolves difficult problems through prioritization, internal and external collaboration
• Interfaces with Group Purchasing Organization (GPO) portals for pricing activation requests and customer member rosters.
• Posts updated GPO member rosters to the Nest for organizational reference. Archives rosters
• Offers additional perspective to internal processes and projects based on experience and knowledge
• Assures departmental and/or cross-functional collaboration on processes that improve membership function efficiencies.
• Uses knowledge of departmental and business objectives, strategies, and needs to identify opportunities that can help achieve desired results.
• Collaborates within own team to assure process change buy in and awareness
• Guides Sales Team members on Operations procedures and processes
• Recommends enhancements to job area processes to resolve issues and improve effectiveness. Through various reports and routine requests, monitors, researches and detects patterns of errant linking. Implements strategies to reduce future risk
• Draws on prior experience, analysis skills and knowledge of other parts of the organization to solve problems
• When faced with difficult problems, proactively resolves through prioritization, internal and external collaboration
• Identifies gaps in data needs and connects with National Accounts and Sales teams to close gaps to assure accurate linking
• Communicates with sales teams on linking status
• Communicates with distributors on customer contract eligibility
• Assists internal team on special projects
• Trains and guides new Customer Memberships workers.
• Supports work of other team members when on leave/PTO, etc. as needed
  
  

Qualifications And Skills

• University Degree (BA/BS) or equivalent experience
• Minimum 5 years of related work experience
• Works effectively in a diverse, cross-functional environment
• Proactively drives process improvement
• Works independently, with little to no direction
• Highly detail oriented
• Self-motivated, works quickly and efficiently on multiple tasks
• Proficient in Microsoft Word and Excel
• Strong verbal and written communication skills
  
  

Preferred Skills

• Experience in Corporate Operations
• Experience in Healthcare / Pharmaceuticals
• Working knowledge of Vistex, SAP, GDSN, BW Reporting, EDI, CRM
• Proficient in Microsoft Outlook, Teams and Power Point
  
  

Compensation And Benefits

• Up to $28.20 per hour Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
  
  

ABOUT FuseGlobal

FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!