Fire Protection Service Manager

REGIONAL SERVICE MANAGER

POSITION SUMMARY: The Fire Protection Service Manager is responsible for overseeing service operations for a company's fire protection systems division. This includes managing technicians, scheduling, quality control, and maintaining strong customer relationships.

LOCATION: Pawtucket, RI

SALARY: $80,000 - $95,000 (depending on experience)

BENEFITS:

• 401K
• Profit Sharing
• Disability and Life Insurance Packages
• PTO & Holiday Pay
• Car Package
• Annual Target Bonus goal up to 25%

KEY RESPONSIBILITIES:

• Manage a team of service technicians who inspect, test, maintain and repair fire alarm, sprinkler and suppression systems
• Schedule service calls and preventative maintenance visits for customers
• Ensure service work is completed correctly, on time, and to customer satisfaction
• Oversee quality control processes and documentation for service reports
• Respond to and resolve customer complaints
• Maintain inventory of service truck stock and equipment for technicians
• Hire, train, and develop skilled service technicians
• Achieve service revenue and profitability targets for the service department
• Cultivate and grow customer relationships through excellent service
• Collaborate with sales teams on system installations and retrofits

REQUIREMENTS:

• 3-5 years management experience in fire protection
• Bachelor's degree in business management (preferred)
• Fire Licensing (alarm, electrical, or sprinkler) preferred
• Experience managing customers, logistics, payroll, profit & loss
• Experience in scheduling/managing routes for a team or relatable skill
• Strong customer service and communication skills
• Prior experience as a fire protection technician is ideal
• Strong organization and time management

The ideal candidate will have a mix of technical fire protection knowledge, management experience, and excellent customer service skills to lead 8-12 service team members.