What are the responsibilities and job description for the Regional Fire Protection Service Manager position at Fusion Cell?
About Fusion Cell
Fusion Cell is a veteran-operated staffing firm that specializes in connecting talented individuals with mission-critical roles across various industries. Our team, composed of former military leaders and industry experts, understands the unique needs of both the Department of Defense (DoD) and corporate clients. We are dedicated to providing meaningful career opportunities for transitioning service members, veterans, and civilian professionals.
REGIONAL FIRE PROTECTION SERVICE MANAGER
LOCATION: Pawtucket, RI
SALARY: $80,000 - $95,000 (depending on experience)
POSITION SUMMARY: The Regional Fire Protection Service Manager is responsible for overseeing service operations for a company's fire protection systems division. This includes managing technicians, scheduling, quality control, and maintaining strong customer relationships.
KEY RESPONSIBILITIES:
- Manage a team of service technicians who inspect, test, maintain and repair fire alarm, sprinkler and suppression systems
- Schedule service calls and preventative maintenance visits for customers
- Ensure service work is completed correctly, on time, and to customer satisfaction
- Oversee quality control processes and documentation for service reports
- Respond to and resolve customer complaints
- Maintain inventory of service truck stock and equipment for technicians
- Hire, train, and develop skilled service technicians
- Achieve service revenue and profitability targets for the service department
- Cultivate and grow customer relationships through excellent service
- Collaborate with sales teams on system installations and retrofits
REQUIREMENTS:
- 3-5 years management experience in fire protection
- Experience in the Fire Life Safety Industry is required
- Bachelor's degree in business management (preferred)
- Fire Licensing (alarm, electrical, or sprinkler) (preferred)
- Experience managing customers, logistics, payroll, profit & loss
- Experience in scheduling/managing routes for a team or relatable skill
- Strong customer service and communication skills
- Prior experience as a fire protection technician is ideal
- Strong organization and time management
BENEFITS:
- 401K
- Profit Sharing
- Disability and Life Insurance Packages
- PTO & Holiday Pay
- Car Package
- Annual Target Bonus goal up to 25%
Salary : $80,000 - $95,000
