What are the responsibilities and job description for the Fire Protection Service Manager position at Fusion Cell?
REGIONAL SERVICE MANAGER
POSITION SUMMARY : The Fire Protection Service Manager is responsible for overseeing service operations for a company's fire protection systems division. This includes managing technicians, scheduling, quality control, and maintaining strong customer relationships.
LOCATION : Ledgewood, NJ
SALARY : $80,000 - $95,000 (depending on experience)
KEY RESPONSIBILITIES :
- Manage a team of service technicians who inspect, test, maintain and repair fire alarm, sprinkler and suppression systems
- Schedule service calls and preventative maintenance visits for customers
- Ensure service work is completed correctly, on time, and to customer satisfaction
- Oversee quality control processes and documentation for service reports
- Respond to and resolve customer complaints
- Maintain inventory of service truck stock and equipment for technicians
- Hire, train, and develop skilled service technicians
- Achieve service revenue and profitability targets for the service department
- Cultivate and grow customer relationships through excellent service
- Collaborate with sales teams on system installations and retrofits
REQUIREMENTS :
The ideal candidate will have a mix of technical fire protection knowledge, management experience, and excellent customer service skills to lead 8-12 service team members.
BENEFITS :Salary : $80,000 - $95,000
