Business Analyst

Role Title: Senior Insurance Business AnalystRole Location(s): Onshore SI Office, Preferred Locations on the East Coast: Alpharetta, GA; Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Denver, CO; Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS; Los Angeles, CA; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS

Role Summary:
Sompo is seeking a Senior Insurance Business Analyst to support large enhancements for the Guidewire Policy Center administration system. The role involves analyzing incidents and requests, primarily focusing on large enhancements, creating requirements for Guidewire and other downstream applications, and supporting workflows. The ideal candidate should have 10 years of business analysis experience in Commercial Property & Casualty insurance, including experience in Guidewire Policy Center and technical qualifications in system integration and policy administration solutions.

Role Responsibilities:

• Analyze enhancements to assess scope and impact, including downstream applications, and create solutions or requirements.
• Provide support to workflows and offer expert knowledge on all workflow designs.
• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
• Lead review sessions for completed business/functional requirements with key business users to gain consensus and final business approval.
• Identify and resolve application issues to ensure optimal performance and usability for various system end-users, providing root cause analysis with recommendations for improvements.
• Build strong relationships with business units and support functions to understand business needs.
• Collaborate with development and testing teams to provide subject matter expertise, leverage out-of-the-box functionality, and assist in troubleshooting and resolving issues.
• Ensure proposed solutions focus on improving efficiency and effectiveness of business processes and are consistent across products where possible.
• Participate in the development and planning of User Acceptance Testing (UAT) activities, including test plans and scripts based on requirements.
• Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

Technical Qualifications:

• 10 years of business analysis experience in the Commercial Property & Casualty insurance industry.
• Experience with Guidewire Policy Center.
• Experience with integration to external systems.
• Strong experience with policy administration solutions.
• Experience with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes.
• Hands-on experience writing business requirements, functional requirements, or user stories, business process diagrams, and data rules.
• Knowledge and experience in reviewing, reengineering, or developing IT solutions for business process/improvements automation.
• Experience with visualization tools is beneficial.
• Experience with troubleshooting system issues.

General Qualifications:

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical skills.
• Strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
• Team player who works well with technical and business resources.
• Must be able to see tasks through to completion without significant guidance.
• Possess personal time management skills and ability to meet individual and team deadlines.
• Experience using standard project and business tools including Microsoft Project, Excel, PowerPoint.
• Experience with SharePoint and UI mockup tools.

Education Requirements:

• B.A / B.S degree
• Certified Business Analyst Professional (CBAP) is a plus but not required.