What are the responsibilities and job description for the Front Desk Agent position at Fusion Gyms?
Job Title: Front Desk Agent– Fusion Gyms
Location: Fairless Hills, PA 18974
About Fusion Gyms: Fusion Gyms is a premier fitness facility committed to creating an inclusive and energetic environment for fitness enthusiasts of all levels. We’re more than just a gym – we’re a community focused on supporting our members in reaching their fitness goals. Join our team and become part of a fun, dynamic workplace where your contributions will be valued.
Position Summary: As a Front Desk Associate at Fusion Gyms, you’ll be the first point of contact for our members and guests. We are looking for a personable, organized, and customer-service-oriented individual who is passionate about fitness and committed to creating a welcoming experience for all. This role involves providing outstanding customer service, managing member inquiries, handling check-ins, and maintaining the overall organization of the gym.
Key Responsibilities:
- Greet and assist members, potential members, and guests as they enter the gym.
- Handle member check-ins, membership inquiries, and basic customer service questions.
- Answer phone calls, respond to emails, and provide information about gym services, amenities, and policies.
- Process new memberships, renewals, and cancellations in our system.
- Maintain the cleanliness and organization of the front desk and gym area.
- Address member complaints or issues professionally and escalate to management when necessary.
- Support other team members and maintain positive communication with staff.
Requirements:
- High school diploma or equivalent.
- Previous customer service experience, ideally in a gym or fitness setting.
- Friendly, approachable personality with excellent interpersonal skills.
- Strong multitasking and problem-solving abilities.
- Proficiency in using basic computer programs and membership management software.
- Reliable, punctual, and able to work flexible hours, including weekends and holidays.
What We Offer:
- Competitive hourly wage.
- Complimentary gym membership.
- Opportunities for growth within the company.
- Discounts on gym merchandise and services.
- A supportive, fun work environment where teamwork is valued.
Salary : $15 - $20
