What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites by Hilton Newtown?
Job Overview
The Hampton Inn & Suites by Hilton Philadelphia/Newtown is seeking a highly motivated and flexible Front Desk Agent to join our energetic and friendly team! As a Front Desk Agent, you will play a key role in handling guest relations and coordinating with other departments within the hotel in order to ensure that our guests receive exceptional service from check-in to check-out. The Front Desk Agent will report directly to the Front Office Manager.
Qualifications
- 1 years hospitality experience in food & beverage and/or hotels preferred.
- May be required to work nights, weekends and/or holidays.
- PEP/OnQ experience strongly preferred.
- Problem-solving skills and works well under pressure.
- Excellent communication and interpersonal abilities.
- Ability to remain clam, effective and professional in all guest/team relations.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring guest satisfaction.
- Handle reservations, cancellations, and modifications with accuracy.
- Respond to guest inquiries regarding hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and transactions.
- Address guest complaints or issues promptly and professionally, striving for resolution in alignment with Hilton's Make It Right initiative.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Utilize phone systems effectively to manage incoming calls and relay messages.
- Uphold hotel policies and procedures while maintaining a high level of professionalism.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $16.50 - $17.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Yardley, PA 19067 (Required)
Ability to Relocate:
- Yardley, PA 19067: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18