What are the responsibilities and job description for the Operations Specialist position at Fusion Medical Staffing?
FLSA Status
Exempt
Salary Range
$68,000 - $72,000 incentive bonus of up to 10% of base salary
Exact compensation may vary based on skills, experience, and location.
Job Family
Operations
Overview: Fusion Medical Staffing is searching for a motivated Operations Specialist to join our growing Operations team. In this role, you would be responsible for the support and improvement of company-wide systems and processes, working across multiple divisions to help and improve processes and functionality.
Essential Functions
- Monitor and manage incoming tickets to provide internal support.
- Consistently provide communication to the team to solve problems and document solutions.
- Oversee the products/systems used by sales and support to troubleshoot and provide additional insight.
- Assist with trainings related to Bullhorn, associated plug-ins (i.e. VMS Sync, Xref, Able, etc.), online timecard system, and other products used by sales and support.
- Process large problems down to smaller and more manageable tasks.
- Constantly re-prioritize tasks to adjust on the fly to new and changing information.
- Coordinate with different departments to achieve optimal work production.
- Develop best practices and manage internal knowledgebase of operational policies and procedures.
- Stay current with company changes and updates.
- Special projects, as needed.
Competencies
- Proficiency in English language (oral and written)
- Excellent communication and people skills
- Detail oriented
- Humble, Driven, Positive
- Strong organizational and time management skills
- Computer skills
- Exhibit a high level of personal accountability
- Results driven mentality
Work Environment
This job operates as a hybrid position in an office environment and routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.
- Employee is regularly required to talk and hear
- Constantly operates a computer and other office equipment, such as a phone, headset, calculator, copier, and printer
- The person in this position may need to occasionally move about inside the office to access files, computer equipment, copier, etc.
Position Type/Expected hours worked
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. CST (flexible start/end times with manager discretion). Regular and punctual attendance is required
Required Education and Experience
- High school diploma or GED
Preferred Education and Experience
- 1 year previous sales experience
- Recruiting, sales and/or account management experience
- Previous project management experience
- Knowledge of Bullhorn CRM and associated plug-ins
- Previous experience training of systems and processes
- Strong Microsoft Office skills (Outlook, Word, PowerPoint, Excel)
Other Duties
This job description is not a comprehensive list of all activities, duties or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice.
EEO Disclaimer
Fusion Medical Staffing is an equal opportunity employer
EOE/E-Verify Employer
Salary : $68,000 - $72,000
