What are the responsibilities and job description for the Jr Account Executive position at Fusion Transport?
About the Role:
The Jr Account Executive plays a crucial role in supporting the Brokerage Sales team by managing client accounts and ensuring customer satisfaction within the transportation and warehousing industry. This position is designed for individuals who are eager to learn and grow in a fast-paced environment, where they will assist in developing and maintaining strong relationships with clients. The primary goal is to contribute to the overall success of the company by driving sales and enhancing customer loyalty. The Jr Account Executive will be responsible for identifying client needs and providing tailored solutions that align with their logistics requirements. Ultimately, this role is pivotal in helping the organization achieve its revenue targets while fostering a positive client experience.
The ideal candidate should possess the following:
Minimum Qualifications:
- Minimum of 1-3 years experience in a sales or operations role in the transportation or logistics industry.
- Basic understanding of freight/ 3PL technical terms, negotiation, and KPI metrics.
- Strong verbal and written communication skills.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite
- Basic understanding of freight brokering principles and customer relationship management.
Preferred Qualifications:
- Familiarity with CRM software and sales tracking tools.
- Bachelor's degree in Business, Marketing, or a related field.
- Knowledge of supply chain management and warehousing operations.
- Ability to analyze data and generate reports to inform decision-making.
- Strong organizational skills and attention to detail.
Responsibilities:
- Assist in managing client accounts by maintaining regular communication and addressing any inquiries or concerns.
- Support the sales team in effectively communicate service offerings.
- Conduct market research to identify potential clients and understand industry trends that may impact client needs.
- Collaborate with internal teams to ensure timely delivery of services and resolve any operational issues that may arise.
- Track account performance metrics and provide insights to improve service delivery and client satisfaction.
Skills:
The required skills, such as strong communication and teamwork, are essential for daily interactions with clients and colleagues, ensuring that all parties are aligned and informed. Proficiency in Microsoft Office Suite is utilized to create professional documents and presentations that effectively convey information to clients. Analytical skills are applied when tracking account performance metrics, allowing the Jr Account Executive to identify trends and areas for improvement. Familiarity with CRM software enhances the ability to manage client relationships efficiently and maintain accurate records. Preferred skills, such as knowledge of the logistics industry, provide a competitive edge in understanding client needs and delivering tailored solutions.
