What are the responsibilities and job description for the Operations Manager - Sales Support position at Fusion Transport?
Job Description
Job Description
Job Title : Operations Manager – Sales Support
Location : Rutherford, NJ
Job Overview :
We are seeking a highly organized and proactive Operations Manager to join our team and provide operational support to our Sales team in a retail consolidation business. The Operations Manager will play a key role in ensuring smooth communication and seamless execution of customer inquiries, working closely with the sales team to provide the highest level of service to our clients. This position requires a detail-oriented individual with a strong background in operations and customer service, who can contribute to improving workflows, resolving issues, and enhancing customer satisfaction.
Key Responsibilities :
- Sales Support : Collaborate with the sales team to respond to customer inquiries, ensuring timely, accurate, and effective resolutions. Provide operational insights and data to help close sales deals and address client needs.
- Customer Communication : Act as a liaison between the sales team and customers, handling customer inquiries regarding products, services, order statuses, and deliveries in a professional and efficient manner.
- Process Improvement : Identify and implement process improvements within the sales support functions to streamline operations, reduce response time, and enhance customer satisfaction.
- Order Management : Assist with the tracking and coordination of customer orders, ensuring that they are fulfilled according to specifications and on time. Provide updates to customers on order status, delivery timelines, and any potential issues.
- Reporting & Analysis : Monitor and report on key performance metrics such as customer satisfaction, response time, and operational efficiency. Provide actionable insights to leadership to support sales strategies and customer retention.
- Cross-Functional Collaboration : Work closely with other departments such as logistics, inventory, and finance to ensure smooth operations and resolve any issues that may arise during the sales process.
- Training & Development : Assist in training new team members on operational processes and best practices for handling customer inquiries.
Qualifications :
Preferred Skills :
