What are the responsibilities and job description for the Online Business Head of Operations position at FusionSite?
Job Summary
The Operations Manager will assist the Market Leader in providing leadership to the assigned unit through efficient management of daily operations in all areas of logistics, operations, safety, and customer service.
Key Responsibilities
- Schedules and supervises Route Drivers, Pick-up and Delivery Drivers, Mechanics, and Yard staff in daily tasks and operations.
- Ensures quality excellence in terms of service and inventory.
- Conducts performance evaluations that are timely and constructive.
Assists manager in efforts to reach profit, performance, and quality service goals.
Inventory Management
Includes regular audits of equipment (supplies, vehicles, and units - quality and quantity), creating or ensuring that all licensing/tags, repair scheduling, product/supply orders, and/or replacement planning with General/City Manager, and rebranding is complete.
Safety Standards
Ensures safety standards are achieved in partnership with GM through assisting with reviews, coaching, and enforcement.
Operations Control
Works to meet unit performance standards including operation controls, safety and compliance with policies and procedures.
Training and Development
Reviews and manages operations manuals, procedures, and policies ensuring that staff are properly trained and correctly utilizing PPE, equipment care, customer communication and safety.
Leadership and Communication
Educates new team members on safety standards, performance expectations, as well as safe machinery operation.
Technical Skills
Proficient in office & financial software, route logistics or similar software with the ability to learn and implement new online & logistics tools.
Requirements
- Associate degree or technical certification in related field preferred.
- Demonstrated training and/or mentoring experience.
Prolonged periods sitting at a desk and working on a computer. Ability to drive trucks.
