What are the responsibilities and job description for the Business Analyst position at Futran Tech Solutions Pvt. Ltd.?
Job Description : Functions
- Ensure that the CMDB data is maintained by following approved Configuration Management policies, processes, procedures, and control compliance
- Analyze the CMDB data to highlight data gaps and errors and take appropriate action
- Support the CMDB data certification process.
- Manage dashboards and support reporting requests
- Validate discovery results and troubleshooting as required
- Manage the day-to-day operational activities of the Configuration Management process
- Manage configuration management articles in the knowledge management repository
- Provide guidance and training to the configuration management users in support of the maintenance of the CMDB
- Support configuration management Process Owner as needed
- Communicate the importance and value of the process to stakeholders and end users
- Negotiate, and influence with key stakeholders / End users / Peers for achieving the desired outcome in alignment to company goals
- Apply a continuous improvement mindset in enhancing, efficiency, quality, and effectiveness of the process; Proactively identify process improvements
- Display understanding of performance metrics and its implications on the company goal & objectives
- Review data and effectively assess short & long term implications and offer recommendations where applicable
Skills / Qualifications
Additional Sills :
