What are the responsibilities and job description for the Desktop Support Specialist - Spanish position at Futran Tech Solutions Pvt. Ltd.?
Desktop Support Specialist
Location : Dallas TX ( Work from Office )
Role Description :
Note : Candidate should be bilingual(Spanish).
End User Support Experience
o Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
Good Customer management skill,
Good in oral and written communication
Able to interact and work with customer at different levels.
Self- Driven and result oriented.
Really passionate about the work
Ability to work with deadlines and complete tasks on time.
Hardware Troubleshooting and Repair
Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
Ability to lift / move computer equipment weighing up to 50Lbs.
Conference room A / V equipment assistance & troubleshooting
Basic VOIP phone configuration & troubleshooting
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability
Operating System & Software
Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7 / Win 10 / MAC / Linux)
Experience with Anti-spyware and Anti-virus software.
Basic installation and troubleshooting of standard software's / application like Adobe, browsers
Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP working principles
Basic understanding on Data backups,
Basic understanding and troubleshooting for VDI, SCCM
Basic configuration & troubleshooting of Apple machines / mobile devices
Contribution towards creating KB article
Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
Tools & Process
Knowledge and experience on Service requests and incident management process,
Preferably with an associate degree in Electronics and CompTIA A Certification.
Knowledge and experience of ticketing tools (ServiceNow / Remedy etc
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