L2 Desktop Support Specialist

LaSalle Network is partnering with a client, a leading US Office Property Management Group, who is actively hiring for a level 2 Desktop Support Specialist. They are looking to build a brand-new Desktop and Helpdesk team.

Level 2 Desktop Support Specialist Responsibilities:

• Provide help desk and deskside support to employees in the Dallas office and remotely
• Troubleshoot email issues, password resets, and user account management (Active Directory)
• Support and resolve Office 365 application issues
• Diagnose and troubleshoot networking issues, including Meraki switches and routers
• Handle onboarding and offboarding of employees, ensuring proper account setup and hardware configuration
• Manage daily IT support tickets, ensuring timely resolutions for both remote and on-site users
  
  

IT Helpdesk Support Level I Technician Requirements:

• Strong customer service skills with a professional and outgoing personality
• Experience in Tier 2 IT support preferred, but open to candidates eager to learn
• Ability to triage, diagnose, and resolve technical issues efficiently
• Solid network troubleshooting skills, particularly experience with Meraki networking environments
  
  

If you are interested in this Level 2 Desktop Support Specialist opportunity and feel you match the above criteria, please apply today!

Thank you,

Mike McGlauchlin

Senior Project Manager – Technology Services

LaSalle Network