What are the responsibilities and job description for the Desktop Support Specialist position at Futran Tech Solutions Pvt. Ltd.?
Key Operational Responsibilities :
- Password Resets on IOS Device
- General technical / customer support for user questions on using the IPad device.
- Installing any missing application or URL into Intune store for Client Application (Approved Application List)
- Seeking Approval for missing application or URL into Intune store for Client Application if not included in Approved Application List.
- Uninstall, Reinstall any corrupt application or URL into the Intune store for Client Application.
- Routing the un-resolved issues to the respective resolver teams
- Hypercare team will route all issues with accessories, device malfunctions, and repair issues with being delivered in unusable state to Tango for resolution
- Resource Skillset and Knowledge Expectations
- Mid knowledge level in mobile device customer support (IPad).
- Mid-level knowledge on Intune application management.
- Mid-level knowledge on App Store management.
- Mid-level customer support role.
Required Skills and Experience :
