What are the responsibilities and job description for the Desktop Support position at Futran Tech Solutions Pvt. Ltd.?
Job Title : Desktop Support
Job Type : Contract
Location : Orange County & Culver City, California(Onsite)
Irvine, CA- 92614, Culver City 90232
Job description : Responsibilities :
Supporting IT equipment in large corporate environment
IMAC Support - IT equipment Install / Move / Add / Change
Track and resolve customer incidents and requests through the ServiceNow ticketing tool
Troubleshoot and resolve hardware and software issues for Windows and MAC devices
Troubleshooting Hardware and Software issues for any Retail Stores (Payment Terminals, Printers, Scanners, Back-office PCs, Wi-Fi connectivity etc.)
Restoration and migration of user data
Shipping, receiving and disposal of IT equipment
Smart Hands support to assist other support groups such as networking, server and telecommunication teams
Printer and peripheral device support
Mobile device support
Inventory management of IT assets including asset auditing
Video Conference room equipment support and meeting support
Execute and follow appropriate KB articles
Special event support including potential after hours support requirements
VIP support
Travel requirement to customer offices and retail stores as and when required for troubleshooting IT issues
Basic Qualification :
Windows and MAC hardware and software troubleshooting skills and experience
Ability to do in-depth research and troubleshooting for complex technical issues
Ability to complete all work tasks with minimal supervision
Excellent time management skills to prioritize workload
Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, Audio Video / Video Conference equipment, printers and the following PC hardware manufactures : Apple & HP.
Office 365 and Skype for Business / Skype Room Systems Troubleshooting
Basic understanding and troubleshooting of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers.
High level of flexibility and the ability to positively respond to changes in work requirements
Ability to operate and communicate effectively while under pressure is essential
Ability and willingness to learn new technologies
Willingness and skills necessary
Customer Experience Skills
Excellent verbal and written communication skills
Good technical writing skills and a willingness to document all work performed
Ability to communicate and interact with both technical and non-technical customers
Strong customer service experience in a corporate environment
High level of professionalism and strong personal interaction skills
Good technical writing skills and a willingness to document all work performed
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