What are the responsibilities and job description for the Process Trainer position at Futran Tech Solutions Pvt. Ltd.?
Process Trainer
Onsite, 5 day / week
Office address : 2858 Woodcock Blvd, Suites 100-300 Atlanta,
GA 30341
- Triaging
- Initial Investigations
- Transaction monitoring
- Transaction analysis
- Fraud transaction analysis
- AML Monitoring
- FIU investigation
- SAR / STR filing investigation
- Enhance Due Diligence
- Sanction Screening
- PEP Screening
- Alerts monitoring
Must Have
The Ability to Measure and Assess Staff Training Needs
Strong Communication and Interpersonal skills
A Passion for Continuous Learning
Innovative Thinking
Embrace Efficiency
Task
Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
Deliver Generic Domain Specific Modules along with up skilling resources on process.
Structure On boarding Training requirements, Pre Process, Customer Visits etc
Ensure that all new employees go through the defined new learning path for their respective roles in the account
Deliver pre-process and process training for new employees
Support new hires during OJT and GO-live
Provide refresher and remedial training for existing employees
Ensure all regulatory requirements are complied with from time to time
Maintain trainee data and information
Generate training reports from time to time
Create / Customize training content for delivery
Provide feedback and coaching to analysts on the floor
Take ownership for improvement in analysts' performance
Analyze training needs for employees working for the account.
Responsible for account level Training metrics
Responsible for adhering to training standardization guidelines defined by the BU Training Function
Responsible to work with ops to bridge gaps during training
Indicators
Quality of training delivery
Training throughput
Adherence of cycle time (no. of hours) to production
Timely delivery of trainings
Keeping accurate and constant evidence of trainings for employees (each employee to be provided the modules from the relevant training plans)
Meeting timelines and TAT in completing various assignments
Delivering high quality materials (as per Wipro standards)
Training Utilization
Random feedback from Ops and other stakeholders
Performance improvement as a result of training delivery
Completing Lean Certification (after one year within the role)
Any other indicators that will be required because of business needs
COMPETENCIES :
Good Hands on system & applications expertise
Fluent in English language skills
Excellent Communication and presentation Skills
Good Customer interaction skills
PC literate with good system navigation skills
Good Data input skills
MS Office (Excel, Word, Outlook) skills - Basic
Task Management & Organization skills
Problem solving skills
Professional experience in Industry environment
Ability to engage with the client and run / lead workshops
Excellent Facilitation and influencing skills
