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SAP S/4 HANA Cloud Service Consultant

FutureTech Consultants, LLC
Tacoma, WA Contractor
POSTED ON 3/31/2025 CLOSED ON 4/2/2025

What are the responsibilities and job description for the SAP S/4 HANA Cloud Service Consultant position at FutureTech Consultants, LLC?

Job Title: SAP S/4 HANA Service Cloud Consultant

Location : Tacoma, WA

Duration : Long Term


Must Have Skills: SAP Service Cloud, Utilities industry experience


SAP Service Cloud Solution Consultant JD as below:

  • Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution
  • Configure and hands on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements
  • Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution
  • Manage project work and customer expectations throughout the project life cycle
  • Ability review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving
  • Collaborate with cross-functional teams both internal and external, including developers and offshore teams
  • Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration
  • Solid understanding of utility business process, especially in customer service: customer interaction, account identification and MIMO process
  • In-depth understanding of SAP ISU data model
  • In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities
  • In-depth understanding of MIMO process
  • In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
  • In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
  • In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
  • Minimum of one green field end-to-end SAP CRM 7.X Utilities Call Center implementation




Regards

Ganesh.A

Sr Technical Recruiter

FutureTech Consultants, LLC

5655 Peachtree Parkway, Suite 212, Peachtree Corners, GA 30092

Direct: 404-937-3016

Ganesh@ftc.bz & http://www.ftc.bz

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