SAP S/4 HANA Cloud Service Consultant

Job Title: SAP S/4 HANA Service Cloud Consultant

Location : Tacoma, WA

Duration : Long Term

Must Have Skills: SAP Service Cloud, Utilities industry experience

SAP Service Cloud Solution Consultant JD as below:

• Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution
• Configure and hands on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements
• Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution
• Manage project work and customer expectations throughout the project life cycle
• Ability review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving
• Collaborate with cross-functional teams both internal and external, including developers and offshore teams
• Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration
• Solid understanding of utility business process, especially in customer service: customer interaction, account identification and MIMO process
• In-depth understanding of SAP ISU data model
• In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities
• In-depth understanding of MIMO process
• In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
• In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
• In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
• Minimum of one green field end-to-end SAP CRM 7.X Utilities Call Center implementation

Regards

Ganesh.A

Sr Technical Recruiter

FutureTech Consultants, LLC

5655 Peachtree Parkway, Suite 212, Peachtree Corners, GA 30092

Direct: 404-937-3016

Ganesh@ftc.bz & http://www.ftc.bz