What are the responsibilities and job description for the Part Time Help Desk position at Fybercom?
Overview
We are seeking a dedicated Help Desk Analyst to join our dynamic IT support team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring the smooth operation of IT infrastructure, and contributing to a positive user experience. This role requires strong communication skills and a solid understanding of various operating systems and network protocols.
Duties
- Provide first-level technical support for internet.
- Respond to user inquiries via phone, email, or in-person, ensuring timely resolution of issues.
- Utilize ticket management, tracking user requests, and documenting solutions.
- Collaborate with other IT team members to escalate complex issues as needed.
- Maintain accurate records of support activities and user interactions for reporting purposes.
- Billing
- Scheduling/dispatch
Qualifications
- Previous experience in a help desk or IT support role is preferred.
- Strong understanding of internet
- can type 60 words a minute
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A proactive approach to problem-solving with strong analytical skills.
Join our team and contribute to enhancing our IT services while growing your career in a supportive environment!
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 20 – 30 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $15 - $18
