What are the responsibilities and job description for the Cisco PBX Engineer position at Fynbosys Inc?
Job Details
Role: Cisco PBX Engineer
Location: New York, NY, Onsite
PBX System Administration:
- Configure, deploy, and maintain Cisco Unified Communications systems (CUCM, Unity Connection, IM&P, CER).
- Troubleshoot and resolve voice quality, call routing, and system performance issues.
- Perform PBX upgrades, patches, and backups to maintain system reliability and security.
Network Integration
- Collaborate with networking teams to integrate PBX systems with LAN/WAN infrastructure.
- Configure and maintain QoS (Quality of Service) settings to optimize voice traffic.
- Assist in identifying and troubleshooting network issues affecting voice communication.
Voice Gateway And SIP Trunking
- Configure and support Cisco voice gateways, SIP trunks, and analog-to-digital conversion solutions.
- Manage and troubleshoot protocols, including H.323, SIP, MGoogle Cloud Platform, and SCCP.
System Design And Documentation
- Design and implement Cisco PBX solutions for new and existing sites.
- Maintain system documentation, including call flow diagrams, configurations, and support processes.
User Support And Training
- Provide Tier 2/3 support for voice-related issues, escalating to Cisco TAC as required.
- Conduct end-user training on features like voicemail, conferencing, and call handling.
Qualifications
- 3 5 years of experience working with Cisco PBX systems, including CUCM and Unity Connection.
- Strong networking experience in routing, switching, and QoS configuration.
Technical Skills
- Familiarity with enterprise network protocols such as TCP/IP, VLANs, and DHCP.
- Proficiency in configuring and troubleshooting Cisco voice gateways and SIP trunking.
- Experience with protocols such as H.323, SIP, MGoogle Cloud Platform, and SCCP.
Soft Skills
- Strong problem-solving and analytical skills.
- Effective communication and teamwork abilities.
- Ability to work independently and escalate issues appropriately.
Skills Summary
- Core Expertise: Cisco PBX (CUCM, Unity Connection), voice gateways, SIP trunking, QoS.
- Networking Skills: TCP/IP, VLANs, DHCP, LAN/WAN integration.
- Soft Skills: Communication, troubleshooting, user training.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
